The Launch of the 2019 Harvey Nash / KPMG CIO Survey in London

Posting date: 13 June 2019

Held at the Shangri-La in The Shard, London, our exclusive London CIO event welcomed just under 100 CIOs and technology leaders to hear the results of the 2019 Harvey Nash / KPMG CIO Survey.

Our photographer was there to capture it all.  Take a look in our dedicated photo album.

We were delighted to be joined by our panel, chaired by David Savage, Director from Harvey Nash, who were:

  • Charlotte Baldwin – Chief Digital and Technology Officer – Freshfields Bruckhaus Deringer
  • Ben Lavender – Chief Product Officer – DAZN
  • Paul Schulz – Chief Technology & Product Officer – Perkbox
  • Diarmaid Crean – Chief Digital and Technology Officer – Sussex Community NHS Foundation Trust

6 things we learnt last night…

  • A time of massive change. 44% of organisations expect to change their product/service offering or business model in a fundamental way in the next 3 years
  • Technology doesn’t stop evolving. Organisations are continuing to invest in emerging technology – 1 in 20 are currently investing in quantum computing, for example
  • The rise of business-managed IT. Almost two-thirds of organisations allow business-managed IT investment, and approximately 1 in 10 actively encourage it
  • Up to 1 in 5 jobs will go to robots. Typically, survey respondents believe around 10% of their organisation’s workforce will be replaced within 5 years by AI / automation
  • Relentless rise of cyber-crime levels out? After tracking the growth of cyber-crime and confidence in dealing with the threat for some years, this is the first time the incidences have levelled out and confidence has grown
  • CIOs: ready for disruption. Not only is technology disrupting sectors, it’s disrupting the role of the technology leader too.  Executive board membership is down, and an explosion of new job titles and roles have occurred, from Chief Digital Officer to Chief Data Officer and beyond

Some interesting quotes…

  • Charlotte: ‘Transformation doesn’t have a start and end date; it’s always evolving’
  • Paul: ‘From next year, 46% of the workforce will be millennials – they demand change quickly and expect their work to reflect their personal life when it comes to apps and instant messaging’
  • Diarmaid: ‘It’s much easier to hire people once you meet them and can sell them the purpose of your organisation’
  • Charlotte: ‘Security has to be built in from the beginning; it’s critical it’s not thought of too late’
  • Diarmaid: ‘Once you’ve caught up with security, it will actually help you with transformation’
  • Ben: ‘We use machine learning to help with big data and analytics as we just have too much data and not enough analysts’
  • David: ‘Quantum computing is the new space race’
  • Paul: ‘Data is an asset; the speed we process it is important’
  • Paul: ‘There are 2 challenges with transformation as BAU. 1) it’s difficult to control budgets when there will be tech you haven’t forecast, and 2) people hate change – they see it as unsettling, when really it should be freeing’
  • Charlotte: ‘Technology is an enabler for the business strategy – do you attract strong talent if you don’t have a seat at the table?’
  • Ben: ‘Attracting talent in the UK is a real challenge, unlike in other countries where we have staff’
  • Paul: ‘I hire people who are passionate, flexible and hungry to learn and hungry to be repurposed’
  • Ben: ‘The majority of our development was done via partnering. While scaling up, we are still dependent on it’