The Launch of the 2019 Harvey Nash / KPMG CIO Survey in Bristol

Posting date: 13 September 2019

Held at KPMG’s office in Bristol, our CIO event welcomed just under 100 CIOs and technology leaders to hear the results of the 2019 Harvey Nash / KPMG CIO Survey.

Our photographer was there to capture it all.  Take a look in our dedicated photo album.

We were delighted to be joined by our panel, chaired by Albert Ellis, CEO of Harvey Nash Group, who were:

Laura Lafave – CISO & Co-Founder – OnCorps
Cijo Joseph – CIO – Mitie
Gareth Hetheridge – Global Head of IT – Rolls Royce

 6 things we learnt last night…

  • A time of massive change. 44% of organisations expect to change their product/service offering or business model in a fundamental way in the next 3 years
  • Technology doesn’t stop evolving. Organisations are continuing to invest in emerging technology – 1 in 20 are currently investing in quantum computing, for example
  • The rise of business-managed IT. Almost two-thirds of organisations allow business-managed IT investment, and approximately 1 in 10 actively encourage it
  • Up to 1 in 5 jobs will go to robots. Typically, survey respondents believe around 10% of their organisation’s workforce will be replaced within 5 years by AI / automation
  • Relentless rise of cyber-crime levels out? After tracking the growth of cyber-crime and confidence in dealing with the threat for some years, this is the first time the incidences have levelled out and confidence has grown
  • CIOs: ready for disruption. Not only is technology disrupting sectors, it’s disrupting the role of the technology leader too.  Executive board membership is down, and an explosion of new job titles and roles have occurred, from Chief Digital Officer to Chief Data Officer and beyond

Some interesting quotes…

  •  Cijo: The CIO role will be gone in 10 years. You will always need an IT department, with things like quantum computing coming you will always need people to understand and implement technically, but I don’t think you will need a CIO
  • Laura: You will always need a gatekeeper role to avoid (for instance) five different cloud solutions launched by the business.
  • Natalie Whittlesey (Harvey Nash): I’m seeing the board becoming much more technology savvy. This is both good for the CIO and bad, as some board members can actually take too much control
  • Gareth: A lot of board members want to get briefed about technology, but they fail to get briefed about the relevance of it
  • Albert: Our board snapped to attention after the ICO fined BA £100m fine for data privacy contraventions 
  • Laura: A report came out from the government saying that GDPR has helped raise people’s attention about cyber security. I’m seeing a lot of people talking about it more. I’m also seeing an issue with blackmail, where someone has identified a GDPR infringement, recognising the potential fines, and trying to get money from the company
  • Gareth: One of my business programmes is the Tempest fighter. When we saw shadow IT grow we got our in house cyber team to hack into it to show they needed to address security
  • Gareth: All our cyber attacks have come from legacy systems or the supply chain. We are now needing greater collaboration with our partners, from a technology perspective this is giving us a big challenge. I can see some really interesting uses of block chain here.
  • Gareth: The challenge is the technology we put into our planes is incredible, but our IT systems are not!  We need to recognise the value of IT.
  • Cijo: Amazon have a wonderful model, they try things on themselves before they role it out to customers. We should all be like Amazon.
  • Audience member: If you move quickly you need to risk assess quickly too, otherwise things will go wrong 
  • Laura: Shadow IT (business managed IT) can be very good for a business 
  • Albert: There’s no such thing as unconscious bias. You can’t be biased if you’re unconscious! It’s sub conscious bias
  • Cijo: AI - it’s about the data that you feed in, not the algorithms. Our history of data has been created with bias