Business Analyst - Digital Products
- Permanent
This vacancy has now expired. Please see similar roles below...
Business Analyst - Digital Products
- £55,000 per annum
Our client is a global Travel and company who operate in B2B, B2C, and B2B2C environments and they continue to invest to improve their customer experience and the systems needed to underpin this. Despite a challenging 12 months their business is still performing well due to the global nature of their operations.
They are looking for a Business Analyst who will be a vital player in adding value and work to all business need with IT solutions, to improve customer service and support business growth. The BA role will perform both business process analysis and system analysis, working closely with the project manager, product owner and business stakeholders to shape projects, elicit requirements and retain ownership of project requirements through to delivery; supporting implementation and the handover of the new systems and processes into business ownership and applications support. You are someone who will also be able to challenge the business to identify true needs and requirements. You will be determined to understand the desired outcome at the root of the request, rather than being an ‘order taker’ for system changes. You will be aware of the impact that IT change will have on the business and will support implementation activities – especially user acceptance testing, and training. Working in a global business, you will often need to solicit requirements from key stakeholders around the world, taking into account where diversity of approach provides true business edge in the local marketplace, while at the same time endeavouring to streamline and improve processes throughout the business.
Expereince required:
- Excellent stakeholder management and engagement skills including Business, IT and 3rd Party Vendors.
- Drive and self-initiative. Able to see problems through to conclusion, irrespective of delay, opposition, diversion or lack of product knowledge.
- Able to take ownership and responsibility to identify issues and risks and drive stakeholders to resolution and management of these.
- Knowledge of Agile methodology especially writing and managing user stories
- The ability to storyboard and lead solution scoping process whilst ensuring all stakeholders are informed and clear on project activity / involvement.
- Understanding of technical concepts and models is critical.
- Excellent communication skills. Must be able to communicate at both a technical and non-technical level. Must be able to use a range of communication skills including presentation skills to suit the subject matter and the audience. Understanding how to communicate difficult/sensitive information tactfully.
- Effective problem solving and analytical skills to assist the team to identify and remove obstacles.
- Be open to change: adapting easily to new processes and procedures and coping with changing priorities and pressures. Ability to contribute to the continuous improvement of team and business processes.
Similar jobs
Salary
£50000.00 - £60000.00 per annum + £100K - £120K OTE
Location
London
Sector
Other
Location
London
Job Type
Permanent
Description
A great new opportunity to join my client, a boutique technology solutions company, in a new Business Development role. You will join a well established business, with a great track record in Technolo
Reference
BBBH104971_1711561851
Expiry Date
01/01/0001
Author
Cameron AngusAuthor
Cameron AngusLatest News and Insights
Teaser
PostContent Type
Latest NewsPublish date
03/12/2024
Summary
The last few years have seen a boom in demand for technology services as businesses digitised and transformed following the pandemic. But last year, this began to level out in a tough econ
by
Helen Fleming
Teaser
PostContent Type
Latest NewsPublish date
03/11/2024
Summary
I feel incredibly honoured to have the wonderful task of announcing the winners to the inaugural Nash Squared EmpowHER Inclusion Awards – founded by wo+men@NASH. I was simply overwhelmed
by
Harvey Nash UK
Teaser
PostContent Type
Latest NewsPublish date
03/08/2024
Summary
On International Women's Day, our CEO, Bev White, shares her thoughts on the progress (and lack of!) there has been in the number of women in tech. This article first appeared on Computing
by
Bev White
Hi I'm Barbara,
I manage this role