IT Service Manager
- Contract
This vacancy has now expired. Please see similar roles below...
IT Service Manager, Cambridgeshire/London, contract/perm
Harvey Nash in a partnership with our prestigious Client based in the South of England are looking for a seasoned IT Service Manager who can set up a service management environment completely from scratch to join them on permanent or contract basis.
Key Accountabilities and Responsibilities:
• Provide leadership and ownership of Service Management processes across the whole lifecycle
• Process and Service Design – develop and maintain plans, design documents, policies, processes, operating procedures, SLA/OLAs, DR/BCP etc. in line with agreed standards
• Service Implementation – implement and embed service management activities and processes
• Process Improvement – ensure all service and support related processes and services are measurable and have appropriate agreed KPI’s
• Performance Management and Reporting
• Security, Integrity and Data Protection
• Stakeholder Management
Key Characteristics:
• Proven experience in leading design and implementation of service management solutions across the product development lifecycle
• Experience, or exposure to Service management in an Agile environment
• Strong experience in operational service management in a high volume, cloud-based environment
• Experience in business continuity management and disaster recovery scenarios
• Excellent written and verbal communication skills, including the ability to understand and explain complex technical ideas to both technical and non-technical audiences
• Demonstrable experience in strong stakeholder management skills, preferably in a challenging global environment
• Strong organisational skills
• Experience in people management in a cross-organisational and/or matrix environment
• Ability to work calmly under pressure in high stress situations
• Good understanding of IT architectures, cloud platforms, digital services, open source, emerging technologies and agile project management techniques
• Relevant qualifications (e.g. ITIL, COBIT, ISO 2000) or equivalent experience
If you are interested, please send your CV directly or apply via one of the job boards.
Similar jobs
We are sorry but your search has returned no results.
Use the search filters to change your criteria, or alternatively you can view all jobs and then filter down to what you're looking for.
Latest News and Insights
Teaser
PostContent Type
Latest NewsPublish date
03/12/2024
Summary
The last few years have seen a boom in demand for technology services as businesses digitised and transformed following the pandemic. But last year, this began to level out in a tough econ
by
Helen Fleming
Teaser
PostContent Type
Latest NewsPublish date
03/11/2024
Summary
I feel incredibly honoured to have the wonderful task of announcing the winners to the inaugural Nash Squared EmpowHER Inclusion Awards – founded by wo+men@NASH. I was simply overwhelmed
by
Harvey Nash UK
Teaser
PostContent Type
Latest NewsPublish date
03/08/2024
Summary
On International Women's Day, our CEO, Bev White, shares her thoughts on the progress (and lack of!) there has been in the number of women in tech. This article first appeared on Computing
by
Bev White