Service Delivery Manager
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Service Delivery Manager – Birmingham - £60,000
Are you experienced in managing the daily service delivery across an IT team? Have you experience in managing a service desk team? Have you implemented service improvement plans? If so this could be a great role for you.
We are looking for a Service Delivery Manager to join an international business in Birmingham, leading service improvement projects as well as creating documentation for IT service and driving efficiencies across the team. You will join a busy and growing IT team, having management responsibility for the Service Desk manager and team.
For this role we require experience in:
- Measuring and delivering excellent day to day IT service
- Building relationships with technical and non-technical stakeholders
- Managing third parties including contract negotiations and management
- Implementing best practice processes and structure for service delivery
- Managing IT asset management – hardware and software
- Managing a team – specifically service desk teams
If you are looking for a new challenge and have the relevant experience please send your CV to Emily Heaton in the first instance.
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Hi I'm Emily,
I manage this role