Service Manager

Manchester, Greater Manchester

Service Manager

Service Manager- Central Manchester- Circa £55,000

The Opportunity

You will be overseeing the delivery of services from internal and external supplies to ensure a consistently high service performance is delivered. You will have to monitor and evaluate customer feedback and develop quality improvement processes and plans, ensuring the services received from suppliers fulfils the service levels required from the business.

You will succeed in this role if you have a natural passion for providing excellent customer service and possess strong interpersonal and leadership skills within part of a team.

Who you are

  • Experience managing services to SLA and completing reports on the performance of the services.

  • Experience of managing service towers

  • Experience of using and promoting he ServiceNow ITSM tool

  • Full service life cycle experience, responsible for the development of documented processes and procedures

  • Experience of full project lifecycle management

Who you’ll be

  • Developing relationships and communication with stakeholders, customers and key users relating to business needs and translation into SLAs

  • Establish an refine delivery and reporting procedures ensuring they are efficient and cost effective

  • Day to day delivery of services provided by IT service delivery, managing supplies and internal teams in line with LSAs

  • Keeping aware of changing business needs and reflecting theses into the Service Portfolio of end to end business services

  • Defining and maintaining the Aldermore Bank IT service portfolio, Service Maps and service catalogue

Service Manager- Central Manchester- Circa £55,000

Manchester, Greater Manchester
£53000 - £57000 per annum
  1. Permanent

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