• Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence
  • Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties
  • Deal with all customer telephone enquiries in line with SLA
  • Ensure confidentiality of customer data is maintained at all times
  • Provide scheduled payroll reports
  • Support the BPO Manager and BPO Payroll Lead in providing regular service delivery reports and attending customer service review meetings
  • Customer advisor on payroll legislation
  • To work in line with all payroll processes as per documented manuals
  • Document changes to customer process and procedures
  • To plan the workload and checklist of the customer for each month payroll and adhoc cycles
  • To cover in the absence of the Payroll Lead
  • To act as a payroll subject matter expert
  • Work with cross departmental teams, both internally and with the customer, to deliver exceptional service UAT of any system changes
  • To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
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