Job Title: 1st line Help Desk Role
Location: Ford Dagenham Engine Plant,Thames Avenue, Dagenham, England, RM9 6SA
Mode of working: Onsite - Rotational Shifts - Every Week (6.30AM to 2:30 PM, and 2:30 PM to 10:30 PM, 10:30 PM to 6:30 AM)
Hours of Work: 8 Hours Day
Duration: 3+ Months contract initially
Job Spec:
IT Helpdesk Analyst
- 1st line Help desk role - PC printer, network, and server issues
- Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
- The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc)
- Supporting the IT element of new model launches
- Providing a single point of contact for the plant for all IT issues and interfacing with Central IT
- Ensuring IT Policy is adhered to across the plant Specifically, this Helpdesk Analyst vacancy covers:
- Provide first level Help Desk support across the plant and Responding to phone calls to the Help Desk.
- Silas administrative tasks (e.g. resetting passwords, setting up accounts)
- Administrative tasks (e.g. modifying access levels)
- Resolving software issues (remotely if possible)
- Resolving hardware issues
- Logging hardware errors in-line with our existing maintenance contracts
- Installation of application software on clients
- Carrying out start of shift checks
- Running back-up services and storing tapes
- Carrying out departmental maintenance standards actions
- Assist in creating, updating and reviewing Single Point Lessons
- Moving / Installing IT hardware
- Setting up conference facilities as and when required
- Maintaining an accurate IT stores inventory
- Assisting IT Engineers on what is required
- Providing hand communications / reports as required
- Escalating emergency issues outside the plant when required.
