Asset Management & Resident Liaison Officer | 3 Month Contract (with 3 month extension) | Inside IR35 | Glasgow - HYBRID
Day Rate: market rates
Job Description:
Our Public Sector client is looking for a Asset Management & Resident Liaison Officer to support in developing and monitoring designated projects/works and ensuring programmes of work are realised in accordance with agreed timescales. This would include project development - from survey through to project completion and defect remediation.
To be the central point of contact for tenants and owners in relation to projects/works programmes and to ensure that their enquiries are dealt with professionally and efficiently either by the post-holder directly or by others
Key Skills
- The post-holder will have specialist skills, including project management and customer engagement expertise, to undertake this work directly themselves and on some challenging projects, the post holder will enable, support and guide others (e.g. housing officers) to undertake it, working closely with other Housing Services teams.
- Experience of working as a clerk of works / maintenance officer, monitoring contractors undertaking repairs and capital works within a social housing property environment.
- Experience of Local Authority housing or RSL maintenance / asset management or property management which is customer focussed and where customers can be challenging.
- Support Asset Management Surveyor and Maintenance Officers in their attendance at project meetings, ensuring effective progress updates, issues or problems relating to tenants/residents are reported and taken into account to ensure the project's success.
- Sound understanding of and experience of developing resident related policy and procedure in relation to house asset management
- Working within a tenant liaison officer type function with ability to communicate effectively in both written and verbal with various stakeholders
- Diplomatic and persuasive skills
- Empathetic with excellent emotional intelligence
- Ability to plan, manage and monitor workloads, balancing conflicting priorities and meeting deadlines
- Able to utilise Microsoft Office packages e.g. Word, Excel
- Able to utilise systems to store, record and interrogate relevant and specific data
- Uses own initiative to seek guidance and / or assistance if goals or deadlines threatened.
- Must be able to work to own initiative, and with little supervision
- Works as part of a team and is an effective team member
- Understands the importance of recording all relevant information regarding their workload
- Empathetic with excellent emotional intelligence
Desirable Skills
- HND level qualification or proven up-to-date knowledge and expertise within relevant environment
- Membership, or ability to be a member, of a relevant professional body
- Analytically minded, with strong problem-solving skills
- Excellent verbal and written communication skills
- Has the customer in mind in the pursuit of positive outcomes
This role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Enhanced Disclosure Scotland. Please click the link to apply.
