Job Title: Service Transition Lead - Oracle HCM Transformation
Location: Havant, Reading or Thatcham
Mode of working: Hybrid (2 days on-site and 3 days Remote)
Duration: 10+ Months contract
Job Specification:
Client is seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and Payroll modules. The role will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer.
Key Responsibilities
- Service Transition Planning & Governance
- Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live).
- Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS
- Operational Readiness & Support Model
- Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premise systems
Essential Skills & Experience
- Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs.
- Strong background in IT Service Management (ITIL) and service transition disciplines.
- Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence.
- Experience working with system integrators (preferably Oracle) and coordinating across business and IT teams.
- Excellent stakeholder management, communication, and leadership skills.
- Strong understanding of HR and Payroll processes and their business criticality.
Preferred Qualifications
- ITIL v3/v4 certification.
- Background in Oracle EBS ERP modules.
Familiarity with cloud operations, SaaS service models, and vendor management
