🌟 Private & Imaging Services Coordinator
📍 Thorpe Park Head Office, Leeds (occasional travel to other sites)
💼 Permanent | Full-time | Monday-Friday, 09:00-17:00
💰 £13.50 - £14.00 per hour (DOE)
An exciting opportunity to join a growing private healthcare provider.
We're looking for a sales-focused Private & Imaging Services Coordinator to turn patient enquiries into bookings and deliver an exceptional patient experience.
This is a growth role in an expanding private healthcare setting, combining patient-centric service with measurable sales and utilisation impact.
What you'll do
- Convert inbound enquiries (web, phone, clinical referrals, webchat) into confirmed bookings.
- Provide clear, accurate information on services, pricing, and preparation requirements.
- Manage all enquiry channels within agreed SLAs.
- Complete booking processes, confirmations, and onward referrals.
- Maintain accurate records in CRM and booking systems, ensuring GDPR compliance.
- Share insights and feedback to improve scripts, FAQs, and patient communications.
What success looks like
- Strong enquiry-to-booking conversion rate.
- Fast, professional response times.
- High appointment utilisation and minimal cancellations.
- Accurate data entry and excellent service quality.
About you
✅ Proven experience in a sales or contact-centre role with booking/conversion targets.
✅ Confident communicator - both on the phone and in writing.
✅ Organised and efficient in a fast-paced environment.
✅ Comfortable using CRM, booking tools, and Microsoft 365.
✅ Detail-oriented, GDPR-aware, and customer-focused.
Desirable: Experience in private healthcare or diagnostic imaging, knowledge of RIS systems, and understanding of self-pay or insured patient journeys.
The essentials
- £13.50 - £14.00 per hour (depending on experience)
- 37.5 hours per week, Monday-Friday (09:00-17:00)
- 25 days' holiday + bank holidays (35 total)
- Benefits include Blue Light Card access, Cycle to Work scheme, and wellbeing initiatives
- Right to Work in the UK required
- Employment references (minimum 2) and DBS check may apply
If this sounds like yourself please apply and I will be in touch to discuss!
