🌟 Private & Imaging Services Coordinator 📍 Thorpe Park Head Office, Leeds (occasional travel to other sites) 💼 Permanent | Full-time | Monday-Friday, 09:00-17:00 💰 £13.50 - £14.00 per hour (DOE) An exciting opportunity to join a growing private healthcare provider. We're looking for a sales-focused Private & Imaging Services Coordinator to turn patient enquiries into bookings and deliver an exceptional patient experience. This is a growth role in an expanding private healthcare setting, combining patient-centric service with measurable sales and utilisation impact. What you'll do * Convert inbound enquiries (web, phone, clinical referrals, webchat) into confirmed bookings. * Provide clear, accurate information on services, pricing, and preparation requirements. * Manage all enquiry channels within agreed SLAs. * Complete booking processes, confirmations, and onward referrals. * Maintain accurate records in CRM and booking systems, ensuring GDPR compliance. * Share insights and feedback to improve scripts, FAQs, and patient communications. What success looks like * Strong enquiry-to-booking conversion rate. * Fast, professional response times. * High appointment utilisation and minimal cancellations. * Accurate data entry and excellent service quality. About you ✅ Proven experience in a sales or contact-centre role with booking/conversion targets. ✅ Confident communicator - both on the phone and in writing. ✅ Organised and efficient in a fast-paced environment. ✅ Comfortable using CRM, booking tools, and Microsoft 365. ✅ Detail-oriented, GDPR-aware, and customer-focused. Desirable: Experience in private healthcare or diagnostic imaging, knowledge of RIS systems, and understanding of self-pay or insured patient journeys. The essentials * £13.50 - £14.00 per hour (depending on experience) * 37.5 hours per week, Monday-Friday (09:00-17:00) * 25 days' holiday + bank holidays (35 total) * Benefits include Blue Light Card access, Cycle to Work scheme, and wellbeing initiatives * Right to Work in the UK required * Employment references (minimum 2) and DBS check may apply If this sounds like yourself please apply and I will be in touch to discuss!

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