Harvey Nash are now inviting candidates to apply for the role of CSDM / CMDB Service Analyst.
- Initial 6 months contract
- Inside of IR35, £417 - £525 a day
- Havant / Hybrid
- Service Management Transformation
Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB.
Key Responsibilities
- CSDM/CMDB Modelling & Governance
- Service Data Quality & Remediation
- Data Health Reporting & Insights
- ITSM Enablement (Incident/Change Impact & Service Views)
- Stakeholder Engagement & Data Stewardship
Essential Skills
- Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices.
- Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting.
- Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source.
- Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams.
- Hands-on experience with ITSM tooling (e.g., ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows.
- Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers.
- Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions.
- Methodical, detail-focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence.
Please apply with your updated CV today.
