IT Support Analyst - 1st/2nd Line Support - Financial Services
- Contract
IT Support Analyst 1st/2nd Line sought by leading asset management company based in west London.
**Inside Ir35 – 5 Days per week onsite**
- Providing end user support for all employees within the London office and support for remote users
- Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion;
- Providing IT and AV support to high profile clients and meetings;
- Deployment and administration of hardware, software and mobile technologies (iPhone/iPad);
- Maintaining records for iPhone/Mobile (inventory and billing);
- Undertaking practical and administrative tasks involved in joiners and leavers’ processes;
- Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations;
- Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room
- Ad hoc project work when required and provide day to day support; and
- Possible international travel on an ad hoc basis.
Qualifications and skills
- The successful candidate will have a minimum of 3 years’ experience providing support in an IT environment.
- Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation.
- Understanding of data protection and information security requirements;
- Excellent interpersonal and communication skills – articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
- Ability to prioritise, meet tight deadlines and work under pressure;
- Ability to work collaboratively as part of a team, and be punctual and reliable;
- Excellent problem solving and root cause analysis capabilities;
- Ability to maintain high standards of professional and ethical conduct
Technical skills:
Essential
- Microsoft Office
- Outlook 365
- Apple iOS (iPhone, iPad etc.)
Desirable
- Active Directory
- Microsoft Windows
- Basic networking skills, cabling, patching, wireless
- PC Deployment process / SCCM
- ServiceNow
Please apply within for further details or call on 07393149627
Alex Reeder
Harvey Nash Finance & Banking
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