Job Description:
As a Business Program Manager, you work independently on project management activities throughout the full lifecycle of a project. You anticipate issues and propose solutions, manage dependencies and cross-functional issues, and identify the need to develop or improve tools/processes while balancing the immediate needs of projects with the longer-term goals of their greater organization.
Responsibilities include:
- Establish and track process in collaboration with stakeholders, hold stakeholders/own teams accountable for following the established processes, identify cross-team sponsors and stakeholders and secure resources, ensure work alignment with compliance/privacy policies, identify opportunities for and implement process improvements (e.g., automating the process), and support or promote the adoption of processes.
- Draw interpretable insights from deep dives and data analysis, provide data-driven strategic recommendations that represent projects/programs from relevant business, product, and technical perspectives to stakeholders at a variety of levels.
- Collaborate with team members and/or key stakeholders to understand or identify work problems and program goals, obtain prioritized deliverables, and discuss cross-team program impact.
- Establish key program metrics based on technical or program needs; manage cross-functional teams and drive action to ensure program success; develop, delegate, and drive corrective actions to address organizational challenges with minimal guidance. Identify, collect and track key metrics for program or project impact, including program/project participation and success with minimal guidance, leveraging metrics to drive results.
- Establish and/or promote program vision and objectives; ensure program objectives are met or exceeded; present program vision and gain buy-in from executive sponsors and stakeholders with minimal guidance.
- After program implementation, collect feedback, ensure documentation is up to date, and facilitate discussions to follow up with cross-team stakeholders; propose and/or implement changes for continuous improvement with minimal guidance.
- Deliver effective, strategic communications directed toward a variety of stakeholder groups/audiences in order to share and solicit information depending on the need, with minimal guidance.
- Identify cross team product and service experts, developing positive working relationships and leveraging their expertise on the supported product/service to support or drive efforts on product/service improvement; identify dependencies and make decisions to solve or avoid issues and mitigate risks; contribute to product/program excellence.
- Support the development of strategic programs; act as an authority in the domain to facilitate the leadership team on making decisions to defined problems with multiple solutions to move product/program excellence forward.
- Create project roadmaps with minimal guidance and use them to manage stakeholder expectations, as well as for communicating plans and coordinating resources.
- Manage expectations and maintain relationships with cross-team stakeholders to build rapport and credibility, plan, create, deliver content, and provide input to help stakeholders achieve project goals.
- Partner with and support cross-functional teams and stakeholders with minimal guidance.
- Complete full risk identification and risk assessment activities with minimal guidance as well as monitoring risk and recording its evolution and influence on project/program objectives.
- Develop written documentation with minimal guidance that defines solution scope, solution design, task-level deliverables, milestones, and management processes to ensure stakeholder accountability.
- Develop or refine Objectives and Key Results (OKRs) across one or more programs. Monitor progress on OKRs with the organizational/executive leadership team.
- Develop program goals and prioritization as the leader/stakeholder with minimal guidance, translate other stakeholders needs into program goals and prioritized deliverables, define program roadmap and work streams, and drive decisions on prioritizing goals and deliverables.
Minimum role qualification requires proficiency in:
- Program Management (Knowledge)
- Education and learning in subject matter domains
- Networking
- Industry knowledge
- Situational leadership
- Opportunity identification
- Manage meetings effectively
- Product knowledge
- Risk management
- Resource allocation
- Data analysis and synthesis
- Client/partner management
- Storytelling
- Consultative skills
- Business acumen
