I'm working with a Retail Banking client in Bristol, looking to bring on board an experienced BA to manage the customer journey with their digital payments partners. This is an initial 6 month contract with the possibility of extension thereafter.
You'll be working with global PSPs to translate to the business how their needs evolve over time and developing a comprehensive view of different customer segments
What you'll be doing:
- Optimising end-to-end customer journeys.
- Leading on creating journey and process maps.
- Ownership of multiple customer journeys.
- Integrating insights and knowledge from disparate data, processes, and systems relevant to the journey.
- Working with the Product Owner in measuring and monitoring outcomes to influence the product roadmap.
The role requires:
- Understanding of digital, UX & UI practices, having worked on product development across Operations, Experience Design, and Engineering.
- Good foundational knowledge of digital payments and/or corporate commercial transactional banking.
- Customer centric mindset and experience creating customer journey and process maps.
Location: Bristol (2 days on site)
Contract: 6mths inside IR35 (start date ASAP)
No sponsorship available
