Panel Support Manager
3-month contract
Inside IR35
Hybrid
Central band Scotland
Harvey Nash's public sector client is looking for a Panel Support Manager.
Key Responsibilities:
- Lead, manage, train and develop a team of panel support coordinators, ensuring consistent, high‑quality administrative delivery.
- Support operational planning, including panel scheduling, resource allocation and prioritisation of applications.
- Ensure panel members receive proactive, professional administrative support before, during and after panels.
- Oversee the preparation, production and quality assurance of agendas, papers, minutes, records and correspondence.
- Drive continuous improvement of administrative systems, processes and service standards in line with a quality framework.
- Manage confidential and sensitive information in line with data protection and document control requirements.
- Support organisational responses to complaints, Freedom of Information and Data Subject Access Requests, ensuring statutory timescales are met.
- Contribute to organisation‑wide projects and service improvement initiatives.
- Work flexibly and collaboratively to ensure effective operational cover at all times.
Essential Skills & Experience
- Proven line management experience (minimum two years), including absence and performance management.
- Strong leadership style with the ability to motivate, support and empower teams.
- Excellent administration skills, with experience designing, implementing and improving administrative systems and processes.
- Highly organised, with strong written and verbal communication skills adaptable to different audiences.
- Confidence working with digital tools and developing efficient, flexible ways of working.
- Experience handling confidentiality, data protection, complaints, FOI and DSARs.
- Ability to develop an understanding of trauma‑informed working and build personal resilience.
- A qualification in administration or a relevant subject, a degree, or substantial equivalent experience.
Desirable:
- Knowledge of relevant legislation or guidance within a tribunal, panel or public‑facing decision‑making environment.
- Understanding of historical abuse, supported decision‑making or survivor‑focused services.
