Contract Project Manager - IT Service Transition
Location: North East/Yorkshire
Day Rate: Competitive
We're looking for an experienced Contract Project Manager to lead a high-profile IT Service Transition as part of a wider transformation programme. This role sits at the heart of a move to a multi-supplier operating model, ensuring services are transitioned smoothly, safely, and with minimal disruption to the business.
This is a delivery-focused role where you'll take ownership of transition planning, supplier coordination, and readiness into BAU.
What you'll be doing:
- Own and deliver the end-to-end service transition plan across multiple suppliers
- Manage transition waves, dependencies, milestones, risks and issues
- Coordinate incumbent and incoming suppliers within a structured SIAM environment
- Drive clear governance, reporting, and stakeholder engagement at all levels
- Ensure services meet acceptance criteria across people, process, technology and data
- Oversee knowledge transfer and asset handover between suppliers
- Align processes and tooling, including ITSM platforms such as ServiceNow
- Ensure a controlled, low-risk handover into BAU operations
What we're looking for:
- Proven track record delivering complex IT service transitions in multi-supplier environments
- Strong understanding of ITIL service management and transition principles
- Experience across outsourcing, insourcing, or supplier restructuring programmes
- Ability to manage multiple workstreams or transition waves simultaneously
- Strong stakeholder management across technical, commercial, and business teams
- Experience working within SIAM or service integration models
- Familiarity with governance frameworks, RAID management, and structured reporting
- Experience with enterprise ITSM tools, ideally ServiceNow
- Background in regulated or complex environments is advantageous
- Relevant PM qualifications such as PRINCE2, APM, or PMP
