Harvey Nash are now inviting candidates to apply for the role of Billing Advisor, a 12 moth contract at an hourly rate of £15.00 - £19.00 an hour. This role is hybrid to our clients office in Cardiff.
Play a key role in ensuring the accuracy and integrity of data held on our clients database. You will be responsible for identifying and resolving discrepancies, improving data quality, and supporting both internal teams and customers with metering-related queries.
Your role will include:
- Analysing reports to identify incorrect or invalid data on the national database and taking appropriate corrective action.
- Investigating discrepancies, determining root causes, and implementing resolutions to prevent recurrence.
- Prioritising and managing multiple reports and workloads, ensuring key deadlines and service levels are met.
- Liaising with customers where required to gather or confirm accurate metering information.
- Managing and responding to a shared inbox, ensuring all incoming requests are handled efficiently and within agreed timescales.
- Supporting continuous improvement by identifying trends, risks, and opportunities to enhance data accuracy and processes.
If your experience matches the above, please submit your CV.
