Senior User Researcher
📍 Edinburgh (Hybrid: 2 days per week onsite in Leith)
💰 £60,000 - £70,000 + Benefits
📄 Permanent
The Opportunity
We are looking for an experienced Senior User Researcher to join a growing digital transformation team delivering impactful public sector programmes.
This role offers the opportunity to work within multidisciplinary teams, helping shape services through evidence-led research and user-centred design. You'll collaborate with service designers, product managers, business analysts, delivery managers and technical specialists to ensure services are designed around real user needs.
What You'll Be Doing
- Leading user research across Discovery, Alpha, Beta and Live phases.
- Planning and conducting interviews, usability testing, workshops and contextual research.
- Synthesising research findings into actionable insights and recommendations.
- Supporting product, service and delivery decisions through evidence-based research.
- Working closely with multidisciplinary Agile teams.
Essential Experience
- Significant experience delivering User Research within digital transformation or service improvement programmes.
- Strong Public Sector or Government experience is essential.
- Excellent understanding of GDS principles, Service Standards and User-Centred Design.
- Experience delivering a range of qualitative research methods.
- Strong stakeholder engagement and facilitation skills.
- Experience working within multidisciplinary Agile teams.
- Understanding of accessibility and inclusive design.
What's on Offer?
- Salary of £60,000 - £70,000 with flexibility for exceptional candidates.
- Hybrid working with 2 days per week onsite in Edinburgh (Leith).
- Opportunity to work on meaningful public sector transformation programmes.
- Collaborative and supportive team environment.
- Two-stage interview process.
If you're a Senior User Researcher with strong Government or Public Sector experience and a passion for delivering user-centred services, we'd love to hear from you.
