fully remote role, initial 4.5 month contract, will extend, Insurance company. send your cv for more info
- Assess each ERGO company for its existing ITSM process and the transformation to the global guideline and target state.
- Ensure the technical set up to enable ServiceNow discovery is completed within a specified time frame.
- Oversee training and knowledge enablement, ensuring new resources fully understand the group processes and way of working.
- Co-ordinate between project resources, local technical teams and internal functions to ensure work packages are delivered in a streamlined manner.
- Produce documentation to compliment procedures and process designs from local as-is ITSM to target ITSM.
- Work with the local teams and internal SMEs to ensure each entity is information domain compliant based on DORA guidelines.
- Support decision making and provide direction for ITSM process roll out.
- Prepare project governance focusing on clearly defining roles, responsibilities, and decisionmaking mechanisms to ensure transparency, effective communication, and consistent management throughout all stages of the project.
