IT Service Transition Manager

📍 London - 1 day per week onsite
💰 Up to £570 per day
📄 Outside IR35

The Opportunity

We're seeking an experienced IT Service Transition Manager with strong ITIL, Service Management and ServiceNow expertise to support the successful transition of services into live operation.

You'll coordinate internal teams, third-party suppliers and key stakeholders to ensure services are operationally ready for go-live, with robust governance, SLAs, support arrangements and ITSM processes in place.

This role focuses on service readiness, operational governance and supplier coordination, rather than hands-on application or infrastructure delivery.

Key Responsibilities

  • Lead service transition activities, ensuring applications and services are fully prepared for go-live and operational support.

  • Coordinate ServiceNow integrations, acting as the central point of contact between internal teams, third-party vendors and stakeholders.

  • Provide ServiceNow advisory support, offering guidance on platform initiatives, integrations and ITSM improvements.

  • Establish and maintain service governance, ensuring appropriate SLAs, support models, processes and operational controls are in place.

  • Drive operational readiness, identifying and resolving gaps before services transition into live operation.

  • Manage suppliers and stakeholders, coordinating activities, expectations and dependencies across multiple delivery partners.

  • Support ITSM initiatives and projects, providing service management expertise and ensuring alignment with ITIL best practices.

  • Oversee change and operational processes, helping ensure transitions are controlled, compliant and sustainable.

Essential Experience

  • Proven experience in IT Service Transition or Service Management.

  • Strong practical knowledge of ServiceNow - essential.

  • Good understanding of ITIL principles and service management best practices.

  • Experience transitioning applications and services into live operation.

  • Experience defining, managing and monitoring SLAs.

  • Knowledge of change management, ITSM processes and operational support models.

  • Strong supplier and vendor management experience.

  • Excellent stakeholder management and coordination skills.

  • A proven ability to assess service readiness and ensure support arrangements are in place before go-live.

Interested?

If you have strong Service Transition, ITIL and ServiceNow experience and are available for an Outside IR35 contract, we'd love to hear from you.

📩 Get in touch to discuss the opportunity.

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