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With over three decades of experience in the tech sector, we continually adapt to the ever-changing needs of our clients. We&rsquo;ve worked with over two-thirds of the world&rsquo;s leading companies, placing thousands of tech experts, from software engineers and data scientists to CIOs and CDOs.

Ever dreamed of having a job you love?

We pride ourselves on our incredible team, who provide a flexible, knowledgeable and personal approach to deliver you with bespoke solutions for all your talent needs. 

We&rsquo;re Harvey Nash, and we build amazing technology and digital teams.&nbsp;There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.

If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today.

How do we balance its incredible potential of AI with its catastrophic possibilities?

Download the report and whitepaper to gain in-depth insights and key takeaways from the event.

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Take a look at the IT jobs we&rsquo;ve got to take your career to where you want it to go. Whether you're looking for permanent, contract or even interim jobs, we can help match you with a role and a company that fits you.

We are delighted to provide bespoke talent solutions across Central Government. Here&rsquo;s some examples of the Government departments and bodies we&rsquo;re currently working with:&nbsp;

Our expert consultants work across the UK and Ireland, we've got it covered wherever you are. If you're looking to hire permanent, contract, interim talent or want to explore how statement of work can deliver project solutions outcomes, simply fill in the form below or give us a call on <a id="OWAc40cdf0d-e37e-b4a0-ca47-e8e9dc226073" class="OWAAutoLink" href="tel:+442073330033" data-auth="NotApplicable" data-outlook-id="060ea44b-a2de-494f-8b0d-71fbba4fa829">+44 (0) 20 7333 0033</a>.

Tell us how we can help, fill out one of the relevant forms below and one of our team will be in touch

We’re Harvey Nash, and we build amazing technology and digital teams.There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.

Got a question about your assignment or pay, we've added some FAQs below:

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If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today test

To download you copy of the 2023 Digital Leadership Report, simply fill in the form and hit submit.

Why Harvey Nash Financial Services?

We work with 80% of the world's leading financial businesses.

Financial Institutions we work with

Global insights into the current state of the tech job market, salaries, job satisfaction and more

If you&rsquo;re a technologist looking to navigate your career in this dynamic sector or a digital or HR leader looking to benchmark your organisation, this report is for you.

We are delighted to provide bespoke talent solutions across Higher Education. Here&rsquo;s some examples of the academic institutions we&rsquo;re currently working with:&nbsp;

<div>We're Harvey Nash, and we build amazing technology and digital teams. test</div>

We're Harvey Nash, and we build amazing technology and digital teams.

From senior appointments through to recruitment and project solutions we are experts in&nbsp;technology talent.&nbsp;
There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this connectivity with the technology sector that makes us so effective.

We build amazing technology teams

<div>We're Harvey Nash, and we build amazing technology and digital teams.</div>

<div>We&rsquo;re Harvey Nash, and we build amazing technology and digital teams. There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.</div>

Why choose Harvey Nash as your independent Direct Sourcing Curation Partner?

Please complete the form to get the full neuroinclusive guide. You will get instant access to the guide, which you can download and use as you wish.

From global enterprises to SMEs, we work with amazing clients all over the world to find you the best IT jobs in the market today. Here’s an example of some of the companies we’re working with at the moment.

<a href="https://www.lancaster.ac.uk/" target="_blank" rel="noopener">Our website</a><a href="https://www.lancaster.ac.uk/edi/" target="_blank" rel="noopener">Equality, Diversity &amp; Inclusion</a><a href="https://features.lancaster-university.uk/lancaster-university-virtual-tour/" target="_blank" rel="noopener">Campus tour</a>

Discover more about Lancaster University

"At Lancaster University you will join an IT team whose technical excellence and ability to deliver is unparalleled. Our community of people are determined to deliver outstanding customer experiences, rooted in the latest technology, as we transform our University through our ambitious digital strategy. This is a very exciting time to join us, as we deliver a new five-year Digital Strategy, with the core aim being, Digital at Lancaster to be recognised as a global leader in Higher Education. IT Services play a pivotal role in this transformation. Our digital strategy will allow us to use data as a strategic asset, make use of emerging AI technology, drive new levels of security and sustainability, transform global experiences, and deliver sector-leading personalised user experiences. We’re ready to build our team with innovative and ambitious people, who can join our fun, friendly and inclusive teams. If you are looking for a role that allows you to grow and develop your excellent technical skills to change the world through education, research and sustainable action, then come and join us."

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Discover Lancaster University Digital Strategy

We are delighted to provide bespoke talent solutions across local government. Here&rsquo;s some examples of the local authorities we&rsquo;re currently working with:&nbsp;

We’re Harvey Nash, and we build amazing technology and digital teams.

We are proud to provide bespoke talent solutions across the NHS. Here&rsquo;s some examples of the NHS boards we&rsquo;re currently working with:&nbsp;

If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today

Discover more about Park Dean

"I’m excited to welcome new team members with a wide range of skills, experiences and backgrounds who will be able to lead, support and guide the next phase of our transformational development.With such a wide-ranging programme we have lots of opportunities available. We are a collaborative and engaging team, always learning new things that can improve the products and services that we deliver. You’ll bring capability and enthusiasm to support our ambitious vision, with a desire to make a real difference at all levels of skills and experience. We’re really excited to encourage people to join us to develop a sustainable and diverse team while supporting your professional and personal development.I look forward to receiving your application."

Lorem ipsum dolor sit amet. Non dolor veritatis sit aliquam repellendus et porro minima est recusandae dolores nam ratione maiores.

We are delighted to provide bespoke talent solutions across the breadth of public sector. From academic institutions to local authorities we understand the unique challenges and intricacies to deliver and retain exceptional technology talent. Here&rsquo;s some examples of the organisations we&rsquo;re providing our public sector recruitment to:

Thank you for downloading our Tech Talent &amp; Salary Report, we hope you find this resource helpful. If you would like more information or to speak to one of our team about the findings please feel free to contact us at +44 (0) 20 7333 0033 or visit our contact us page <a href="https://www.harveynash.co.uk/contact-us">here.</a>

Let us help you find the talent you need. We'll match the skills, experience and competencies to help you succeed.

We appreciate you reaching out to us. Our team will review your requirements and respond shortly. In the meantime, please feel free to explore our website or contact us at +44 (0) 20 7333 0033 for immediate assistance.

<div>We&rsquo;re Harvey Nash, and we build amazing technology and digital teams.&nbsp;There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.</div>

We understand that people are the core of technology, not just 'services or solutions'. For over 30 years, we have been finding the best technology talent for our clients, using every possible method. Today, our expertise goes beyond recruitment, as we offer a wide range of solutions to help you solve any talent problem. Whether you need executive search, contracting, outsourcing, or innovative partnerships, our expert recruiters will advise and implement the best solution for your business.&nbsp;Have a vacancy you need support with - simply click on the button and get started or explore our recruitment solutions below.

Whatever your recruitment challenge, we have the solution for you

From global enterprises to SMEs, we work with amazing clients all over the world to find you the best IT jobs in the market today. Here&rsquo;s an example of some of the companies we&rsquo;re working with at the moment.

We are always on the lookout for talented individuals like yourself. Your CV has been sent to our team of consultants who will review and reach out if they identify a role that matches your skills and experience.

We encourage you to browse our current job openings and apply directly to any position that interests you.

<a href="https://preview.shorthand.com/jtpQd67EjCUxw0Zo" target="_blank" rel="noopener">Our website</a>
<a href="https://virtualcampustour.leeds.ac.uk/" target="_blank" rel="noopener">Campus tour</a>
<a href="https://www.linkedin.com/school/university-of-leeds/" target="_blank" rel="noopener">Our Linkedin</a>

Discover more about University of Leeds

"At the University of Leeds you will be joining an incredible community of people determined to make a difference, whether that be through providing inspiring student education, supporting University operations or contributing towards innovative research. It is a very exciting time to join us, our ambition is to become a global leader in the use of digital technologies, data and digital approaches to support student education, global lifelong learning, research and innovation.IT Services plays a critical part in that ambition and we’re delivering two significant and far-reaching programmes that will modernise our technology and improve our cyber security capability. In our annual review you can see just some of the significant progress we’ve already made – now we’re ready to grow our team further and we’re looking for talented individuals to join our fun, friendly and inclusive team."

Hear from Megan Parsons- Digital Education Manager of Engagement &amp; Communications. In this video, Megan, describes how the University of Leeds offers flexible working patterns and work-life support, alongside the opportunity to collaborate with inspiring people. If you are looking for a challenging role that makes an impact on society, make your next career move the University of Leeds.
&nbsp;
<code><iframe title="YouTube video player" src="https://www.youtube.com/embed/Edh6FUJc1tk?si=5JBeJealR7gXfXGV" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></code>

<a href="https://www.salford.ac.uk/" target="_blank" rel="noopener">Our website</a>
<a href="https://explore.salford.ac.uk/" target="_blank" rel="noopener">Campus map</a>
<a href="https://www.salford.ac.uk/travel" target="_blank" rel="noopener">Travelling to the University</a>
<a href="https://www.salford.ac.uk/equity-diversity-and-inclusion" target="_blank" rel="noopener">Equality, Diversity &amp; Inclusion</a>

Discover more about University of Salford

Lorem ipsum dolor sit amet. Non dolor veritatis sit aliquam repellendus et porro minima est recusandae dolores nam ratione maiores.&nbsp;<code><iframe title="YouTube video player" src="https://www.youtube.com/embed/7diRsKDgtGM?si=QRuqOKS77awUNx_o" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></code>

<a href="https://www.sheffield.ac.uk/it-services/about/working-it-services" target="_blank" rel="noopener">Working in IT Services</a>
<a href="https://www.sheffield.ac.uk/it-services/about/vision-and-strategy" target="_blank" rel="noopener">Vision and Strategy</a>
<a href="https://www.sheffield.ac.uk/it-services/about/values" target="_blank" rel="noopener">Values</a>
<a href="https://www.sheffield.ac.uk/it-services/about/structure" target="_blank" rel="noopener">Structure</a>

"I’m excited to welcome new team members with a wide range of skills, experiences and backgrounds who will be able to lead, support and guide the next phase of our transformational development.With such a wide-ranging programme we have lots of opportunities available. We are a collaborative and engaging team, always learning new things that can improve the products and services that we deliver. You’ll bring capability and enthusiasm to support our ambitious vision, with a desire to make a real difference at all levels of skills and experience. We’re really excited to encourage people to join us to develop a sustainable and diverse team while supporting your professional and personal development. I look forward to receiving your application."

Sheffield is England's fourth-largest city, with the wealth of facilities you would expect to find in a major city, yet it's compact, welcoming and accessible.
&nbsp;
<code><iframe src="https://www.youtube.com/embed/bLDqPtxcxbA?si=wUMIQqu8PpNXAiio" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></code>

Back to meet the team

Delivery Consultant

Hi, I'm Mounika and I'm a Delivery Consultant&nbsp;as part of our Direct Sourcing solution, working on the bp account.
Recruiting a range of tech and non-tech roles for the UK market, I work as part of our bp account specialising in marketing and procurement contract roles providing the best talent for a range of requirements.
Example roles I recruit for include:
<ul>
<li>Personal Assistant</li>
<li>Program manager</li>
<li>Marketing Managers</li>
<li>Data Engineer</li>
<li>Software Engineer</li>
</ul>
The best piece of advice I've ever been given is, "Never stop learning and growing as a person."

Mounika Kambham

Find more tech jobs

Fantastic opportunity to join a world class banking environment. Send CV for more infoSQL/.NET Developer 8-13 years of strong knowledge of T-SQL (MS SQL server) and C#\.NET<ul><li>Experience in REACTjs, Kafka, RabbitMQ and Openshift Linux build (Kubernetes &amp; Docker)</li><li>Understanding of modern development techniques: automated testing, agile, continuous integration</li><li>Desirable knowledge: C\C++, F#</li><li>Required business knowledge: Securities &amp; Custody, SWIFT 15022/20022</li><li>Desirable knowledge of Git &amp; JIRA.</li><li>Able to work with Production Support when required</li><li>Custody/Financial services domain experience</li></ul>What you'll do <ul><li>Utilize in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications</li><li>Review and analyze proposed technical solutions for projects</li><li>Contribute to formulation of strategies for applications development and other functional areas</li><li>Develop comprehensive knowledge of how areas of business integrate to accomplish business goals</li><li>Provide evaluative judgment based on analysis of factual data in complicated and unique situations</li><li>Impact the Applications Development area through monitoring delivery of end results, participate in budget management, and handling day-to-day staff management issues, including resource management and allocation of work within the team/project</li><li>Ensure essential procedures are followed and contribute to defining standards negotiating with external parties when necessary</li></ul>What we'll need from you <ul><li>6+ years of relevant experience in the Financial Service industry</li><li>Experience as Applications Development Manager</li><li>Experience as senior level in an Applications Development role</li><li>Stakeholder and people management experience</li><li>Demonstrated leadership skills</li><li>Proven project management skills</li><li>Basic knowledge of industry practices and standards</li><li>Consistently demonstrates clear and concise written and verbal communication</li></ul>Required skills<ul><li>Strong Development Background</li><li>Strong .Net C# and SQL Server knowledge</li><li>Financial Services background essential, Equity back office / Custody experience would be an added advantage</li></ul>Nice to have<ul><li>Experience with CI/CD, docker, Kubernetes</li><li>DevOps practices</li><li>Knowledge in Kafka</li><li>Knowledge Financial Messaging ISO 15022-20022</li><li>Knowledge and Experience of SAFE methodology</li></ul> Education<ul><li>Bachelor's degree/University degree or equivalent experience</li><li>Master's degree preferred</li></ul>

SQL / .Net Developer - Banking

Fantastic opportunity to join a world class banking environment. Send Cv for more infoCore Java DeveloperEssential Technical Requirements -<ul><li>Strong track record (10+ years) of relevant experience in the design and development of enterprise-grade Java-based systems.</li><li>10+ years' hands-on experience in Java 17/21 LTS (Java 21 preferred), Core Java, Jakarta EE (J2EE), Spring Framework 7 / Spring Boot 4.x RESTful services.</li><li>Working knowledge of modern Java language features and exposure to JVM internals - GC tuning and performance profiling.</li><li>Databases - Oracle or equivalent (PostgreSQL/MySQL) with strong SQL and PL/SQL programming expertise; schema versioning via Flyway/Liquibase.</li><li>Proficient in using AI-assisted development tools such as Claude, GitHub Copilot, Devin, Cursor for code generation, review, and productivity acceleration.</li><li>Experience working across multiple technologies and medium-to-complex distributed systems; well versed with design standards, patterns, and enterprise frameworks.</li><li>Fast learner of new tools, frameworks, and technologies; comfortable working with distributed/cross-timezone teams.</li><li>Experience in event-driven architecture - Spring Boot components integrating with Apache Kafka and MQ (IBM MQ), including partitioning, consumer groups, idempotency, and transactional outbox patterns.</li><li>Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA 2/3, Hibernate 6) and connection pooling (HikariCP).</li><li>Strong understanding of Spring Security 6+ - OAuth2.0/OIDC, JWT-based stateless auth, RBAC/ABAC.</li><li>Familiarity with API design - REST with OpenAPI/Swagger, and exposure to high-performance service communication.</li><li>Resilience patterns using Resilience4j - circuit breaking, rate limiting, retries.</li><li>Caching and NoSQL exposure - Redis, MongoDB, Elasticsearch; awareness of vector databases (Pgvector,) for AI/RAG-integrated services is a plus.</li><li>Exposure to Spring AI and LLM integration patterns (RAG workflows) is an added advantage.</li><li>Tools - Well versed with IntelliJ IDEA/Eclipse.</li><li>Test-Driven Development and automated testing: JUnit 5, Mockito, AssertJ, Cucumber/Gherkin, Testcontainers for integration testing, contract testing (WireMock/Spring Cloud Contract); JIRA, Maven/Gradle, SonarQube.</li><li>Experience with version control - GIT, Bitbucket, GitHub (including PR/branching workflows).</li><li>Experience with Docker, multi-stage builds, Red Hat OpenShift, and Kubernetes (Deployments, ConfigMaps, Secrets, Ingress, HPA/KEDA autoscaling).</li><li>Experience with CI/CD systems such as Jenkins, GitHub Actions, GitLab CI, or ArgoCD.</li><li>Observability exposure - Micrometer, Prometheus, Grafana, distributed tracing via OpenTelemetry/Zipkin/Jaeger.</li><li></li></ul>Our Custody and Investor Services Technology organization is seeking an experienced, versatile Technical Architect to drive platform modernization, technical governance, and forward-engineering initiatives across our global Custody business.In this flexible, multi-disciplinary role, you will be deployed across critical functional domains within Custody based on evolving program priorities-including Securities Settlements, Asset Servicing (Corporate Actions), Transaction Management, Tax, and Cash &amp; FX Processing. You will act as the principal technical authority and architecture partner within assigned delivery teams, bridging the gap between business product requirements, operational workflows, and engineering execution.A core strength of the ideal candidate is a solid foundational background in software development (ideally Java and Oracle ecosystems). While you will not be expected to write production code on a day-to-day basis, your deep engineering fluency will enable you to evaluate technical designs, challenge engineering decisions with rigor, build hands-on Proofs of Concept (PoCs) when exploring new technologies, and leverage Generative AI capabilities to accelerate discovery and governance. <h2>2.1 Solution Architecture &amp; Domain Modernization (Flexible Deployment)</h2><ul><li>Domain-Agnostic Solution Architecture: Architect and deliver robust,scalable solution designs across various Custody domains asprioritized by the business:<ul><li>Settlements &amp; Transaction Management: Real-time trade matching, routing, orchestration, and settlement instruction lifecycle.</li><li>Asset Servicing: Corporate actions event processing, notifications, elections, and entitlement calculations.</li><li>Tax Processing: Withholding tax calculations, regulatory reporting integrations, and tax documentation workflows.</li><li>Cash &amp; FX Processing: Liquidity management, payments integration, real-time cash ledgering, and FX execution.</li></ul></li><li>Microservices &amp; Event-Driven Patterns: Design modern domain-driven microservices, event-streaming architectures (e.g., Kafka, messaging middleware), and RESTful/OpenAPI integration layers to replace legacy monolithic and batch-oriented systems.</li><li>Enterprise Data Architecture: Define low-latency, resilient data pipelines and data-sharing integration patterns interfacing with core internal ledgers, market infrastructures (SWIFT, Euroclear, Clearstream, DTCC), and enterprise cloud data platforms (AWS, Snowflake).</li><li>Non-Functional Requirements (NFRs): Define and enforce enterprise standards for high availability, fault tolerance, transaction idempotency, horizontal scalability, disaster recovery, and auditability.</li></ul><h2>2.2 Architecture Governance &amp; Permit to Build (P2B)</h2><ul><li>Permit to Build (P2B) Oversight: Lead the evidence-based Permit to Build (P2B) process for assigned programs and Epics, ensuring full architectural justification, risk mitigation, and compliance with enterprise standards prior to build phases.</li><li>AI-Driven Governance Adoption: Utilize and contribute to modernized, AI-assisted architecture review tools to ensure rapid review turnaround and consistent governance across delivery streams.</li><li>Technical Debt Management: Proactively identify, document, and categorize technical debt at the Epic level, ensuring remediation plans are clearly owned and tracked.</li><li>Third-Party Evaluation &amp; FIT Governance: Support technical evaluations for third-party software products and vendor platforms, conducting structured decision blueprinting (build vs. buy) to ensure architectural fit and financial efficiency.</li></ul><h2> </h2> 3.1 Domain &amp; Capital Markets Knowledge<ul><li>8-12+ years of progressive technology experience within Securities Services, Investment Banking or Capital Markets.</li><li>Deep functional knowledge in at least one (and familiarity with several) core Custody domains:<ul><li>Securities Settlements &amp; Clearing</li><li>Asset Servicing / Corporate Actions</li><li>Transaction Management &amp; Trade Routing</li><li>Withholding Tax / Tax Operations</li><li>Cash Management &amp; FX Processing</li></ul></li><li>Solid understanding of market messaging standards (SWIFT MT / ISO 20022) and post-trade lifecycle workflows.</li></ul>

Technical Architect - Custody -  Core Java Developer

Job Title : Senior Data ManagerLocation : Welwyn Garden City, UKDuration : 6 Months ContractMode of Work : Hybrid Role(2/3 Days in a Week) The Opportunity:The Data Manager (DM) plays a critical role in ensuring the quality, integrity, and availability of clinical trial data to support decision-making in early and late-stage drug development. Working closely with Biostatistics, Analytical Data Science, and cross-functional partners, the Data Manager leads the design, implementation, and oversight of data management activities across one or more studies. This includes database setup, data cleaning, query resolution, and vendor oversight, with a strong emphasis on regulatory compliance, efficiency, and data readiness for analysis.The role requires both technical acumen and collaborative leadership to anticipate challenges, drive process improvements, and enable high-quality data delivery across the clinical portfolio. <ul><li>You independently manage end-to-end data management activities for one or more studies, from CRF and database design to final study closure</li><li>You collaborate with cross-functional partners (Biostats, Data Science, Clinical) to define data specifications and ensure data meets study needs</li><li>You collaborate with Clinical Operations to ensure optimal selection of data-related vendors and drive site performance in data entry timeliness and query resolution</li><li>You resolve complex data issues using industry best practices, knowledge of risk-based monitoring, and system capabilities (e.g., EDC, ePRO, IRT)</li><li>You evaluate and refine study-level data processes, incorporating feedback and innovations to improve efficiency and data quality</li><li>You support oversight of third-party vendors to ensure data deliverables meet regulatory and quality expectations</li><li>You share technical expertise with colleagues and contribute to continuous improvement of team practices and documentation</li><li>You demonstrate a good understanding of the clinical data ecosystem, proactively identifying data issues, taking ownership of non-CRF data, and knowing where to go to resolve problems efficiently</li></ul> Who you are:<ul><li>You hold a Bachelor's (or Master's) degree in computer science, life sciences, statistics, informatics, or a related field</li><li>You have a minimum of 5 years of experience in clinical data management or a related function, or an advanced degree with 3 years of equivalent work experience</li><li>You have hands-on experience managing data for clinical trials (e.g., CRF design, query resolution)</li><li>You have working knowledge of EDC systems and data standards (e.g., CDISC)</li><li>You have a solid understanding of clinical data types and how they relate to analysis</li><li>You are able to work independently and prioritize across multiple deliverables</li><li>You are familiar with risk-based monitoring or data quality metrics</li><li>You demonstrate respect for cultural differences when interacting with colleagues in the global workplace</li></ul> Preferred:<ul><li>Programming literacy (e.g., SAS, R, Python) for data review or visualization</li><li>Experience with early-phase data types or adaptive study designs</li><li>Strong interpersonal and communication skills to coordinate with cross-functional partners</li><li>Exposure to data flow across the clinical systems landscape (e.g., EDC to SDTM)</li></ul>

Senior Data Quality Lead

Job title: Head of Managed ServicesLocation: London, UK (Hybrid- 3 days/week; Wednesdays are must)Type: Full-time / Permanent Role OverviewWe are seeking an experienced Head of Managed Services to lead and scale a global managed IT and security services function across the UK and offshore locations. The role will own service delivery, operational performance, customer experience and commercial profitability, driving a consistent, scalable and commercially sustainable operating model. Key Responsibilities<ul><li>Lead global Service Desk, Field Engineering, NOC, SOC and internal IT support operations.</li><li>Define and implement managed services strategy, operating models and service improvement initiatives.</li><li>Own service performance, SLAs, operational risk, customer satisfaction and executive escalations.</li><li>Drive profitability, margin improvement, cost optimisation, resource utilisation and capacity planning.</li><li>Standardise service delivery, processes and governance across onshore and offshore teams.</li><li>Lead automation, AI and tooling initiatives to improve productivity, service quality and scalability.</li><li>Develop the managed services portfolio and collaborate with Sales, Account Management and Professional Services to support client retention and growth.</li><li>Build high-performing teams, strengthen leadership capability and foster a culture of accountability and continuous improvement.</li></ul> Essential Requirements<ul><li>Senior leadership experience within an MSP or IT services organisation operating a recurring-revenue model.</li><li>Proven experience leading large, multi-site managed services operations across onshore and offshore teams.</li><li>Strong knowledge of managed IT, managed security services and ITIL-aligned service management.</li><li>Experience overseeing Service Desk, infrastructure, cloud, application or security operations.</li><li>Strong commercial expertise in budget ownership, profitability, margin improvement and cost-to-serve management.</li><li>Track record of scaling operations through standardisation, automation, AI and process optimisation.</li><li>Excellent client-facing, executive stakeholder management and service escalation skills.</li><li>Proven people leadership, organisational change and operational transformation experience.</li></ul>Desirable<ul><li>Experience supporting regulated sectors such as financial services, private equity or legal.</li><li>Knowledge of Microsoft cloud, modern workplace and cybersecurity technologies.</li><li>Experience with managed services transformation, service portfolio development and ISO 27001 or ITIL 4.</li></ul>

Mounika Kambham

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