<p>If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today</p>

One of the most influential global studies on technology strategy

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<p>With over three decades of experience in the tech sector, we continually adapt to the ever-changing needs of our clients. We&rsquo;ve worked with over two-thirds of the world&rsquo;s leading companies, placing thousands of tech experts, from software engineers and data scientists to CIOs and CDOs.</p>

Ever <strong>dreamed</strong> of having a job you love?

We pride ourselves on our incredible team, who provide a flexible, knowledgeable and personal approach to deliver you with bespoke solutions for all your talent needs. 

<p>We&rsquo;re Harvey Nash, and we build amazing technology and digital teams.&nbsp;There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.</p>

<p>If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today.</p>

How do we balance its incredible potential of AI with its catastrophic possibilities?

<p>Download the report and whitepaper to gain in-depth insights and key takeaways from the event.</p>

<p>Want us to find a job for you? Send us your CV and we'll be in touch when a suitable role comes up.</p>

<p>Take a look at the IT jobs we’ve got to take your career to where you want it to go. Whether you're looking for permanent, contract or even interim jobs, we can help match you with a role and a company that fits you.</p>

<p>We are delighted to provide bespoke talent solutions across Central Government. Here&rsquo;s some examples of the Government departments and bodies we&rsquo;re currently working with:&nbsp;</p>

<p>Our expert consultants work across the UK and Ireland, we've got it covered wherever you are. If you're looking to hire permanent, contract, interim talent or want to explore how our talent solutions can support you, simply fill in the form below or give us a call on +44 (0) 20 7333 0033.</p>

Tell us how we can help, fill out one of the relevant forms below and one of our team will be in touch

<p><strong>We’re Harvey Nash, and we build amazing technology and digital teams.</strong></p><p>There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.</p>

<p>Got a question about your assignment or pay, we've added some FAQs below:</p>

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<p>If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today test</p>

<p>To download you copy of the 2023 Digital Leadership Report, simply fill in the form and hit submit.</p>

Why Harvey Nash <strong>Financial Services?</strong>

We work with 80% of the world's leading financial businesses.

Financial Institutions we <strong>work with</strong>

Global insights into the current state of the tech job market, salaries, job satisfaction and more

<p>If you’re a technologist looking to navigate your career in this dynamic sector or a digital or HR leader looking to benchmark your organisation, this report is for you.</p>

<p>We are delighted to provide bespoke talent solutions across Higher Education. Here&rsquo;s some examples of the academic institutions we&rsquo;re currently working with:&nbsp;</p>

<div>We're Harvey Nash, and we build amazing technology and digital teams. test</div>

<p>We're Harvey Nash, and we build amazing technology and digital teams.</p>

<p>From senior appointments through to recruitment and project solutions we are experts in&nbsp;<strong>technology talent.</strong>&nbsp;</p>
<p>There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this <strong>connectivity</strong> with the technology sector that makes us so effective.</p>

We build <strong>amazing</strong> technology teams

<div>We're Harvey Nash, and we build amazing technology and digital teams.</div>

<div>We&rsquo;re Harvey Nash, and we build amazing technology and digital teams. There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.</div>

Why choose <strong>Harvey Nash</strong> as your independent Direct Sourcing Curation Partner?

<p>From global enterprises to SMEs, we work with amazing clients all over the world to find you the best IT jobs in the market today. Here’s an example of some of the companies we’re working with at the moment.</p>

<p><a href="https://www.lancaster.ac.uk/" target="_blank" rel="noopener">Our website</a></p><p><a href="https://www.lancaster.ac.uk/edi/" target="_blank" rel="noopener">Equality, Diversity &amp; Inclusion</a></p><p><a href="https://features.lancaster-university.uk/lancaster-university-virtual-tour/" target="_blank" rel="noopener">Campus tour</a></p>

Discover more about <strong>Lancaster University</strong>

"At Lancaster University you will join an IT team whose technical excellence and ability to deliver is unparalleled. Our community of people are determined to deliver outstanding customer experiences, rooted in the latest technology, as we transform our University through our ambitious digital strategy. This is a very exciting time to join us, as we deliver a new five-year Digital Strategy, with the core aim being, Digital at Lancaster to be recognised as a global leader in Higher Education. IT Services play a pivotal role in this transformation. Our digital strategy will allow us to use data as a strategic asset, make use of emerging AI technology, drive new levels of security and sustainability, transform global experiences, and deliver sector-leading personalised user experiences. We’re ready to build our team with innovative and ambitious people, who can join our fun, friendly and inclusive teams. If you are looking for a role that allows you to grow and develop your excellent technical skills to change the world through education, research and sustainable action, then come and join us."

<p class="p1">Lorem ipsum dolor sit amet. Non dolor veritatis sit aliquam repellendus et porro minima est recusandae dolores nam ratione maiores.</p><p class="p1">&nbsp;</p><p class="p1"><code><iframe title="YouTube video player" src="https://www.youtube.com/embed/ES5VVLtoRt8?si=6VEZu0XAOZ2VjhW8" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></code></p>

Discover <strong>Lancaster University</strong> Digital Strategy

<p>We are delighted to provide bespoke talent solutions across local government. Here&rsquo;s some examples of the local authorities we&rsquo;re currently working with:&nbsp;</p>

We’re Harvey Nash, and we build amazing technology and digital teams.

<p>We are proud to provide bespoke talent solutions across the NHS. Here&rsquo;s some examples of the NHS boards we&rsquo;re currently working with:&nbsp;</p>

If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today

Discover more about <strong>Park Dean</strong>

"I’m excited to welcome new team members with a wide range of skills, experiences and backgrounds who will be able to lead, support and guide the next phase of our transformational development.With such a wide-ranging programme we have lots of opportunities available. We are a collaborative and engaging team, always learning new things that can improve the products and services that we deliver. You’ll bring capability and enthusiasm to support our ambitious vision, with a desire to make a real difference at all levels of skills and experience. We’re really excited to encourage people to join us to develop a sustainable and diverse team while supporting your professional and personal development.I look forward to receiving your application."

<p class="p1">Lorem ipsum dolor sit amet. Non dolor veritatis sit aliquam repellendus et porro minima est recusandae dolores nam ratione maiores.</p>

<p>We are delighted to provide bespoke talent solutions across the breadth of public sector. From academic institutions to local authorities we understand the unique challenges and intricacies to deliver and retain exceptional technology talent. Here&rsquo;s some examples of the organisations we&rsquo;re providing our public sector recruitment to:</p>

<p>Thank you for downloading our Tech Talent &amp; Salary Report, we hope you find this resource helpful. If you would like more information or to speak to one of our team about the findings please feel free to contact us at +44 (0) 20 7333 0033 or visit our contact us page <a href="https://www.harveynash.co.uk/contact-us">here.</a></p>

Let us help you find the talent you need. We'll match the skills, experience and competencies to help you succeed.

<p>We appreciate you reaching out to us. Our team will review your requirements and respond shortly. In the meantime, please feel free to explore our website or contact us at +44 (0) 20 7333 0033 for immediate assistance.</p>

<div>We&rsquo;re Harvey Nash, and we build amazing technology and digital teams.&nbsp;There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.</div>

<p>We understand that people are the core of technology, not just 'services or solutions'. For over 30 years, we have been finding the best technology talent for our clients, using every possible method. Today, our expertise goes beyond recruitment, as we offer a wide range of solutions to help you solve any talent problem. Whether you need <strong>executive search, contracting, outsourcing, or innovative partnerships,</strong> our expert recruiters will advise and implement the best solution for your business.&nbsp;Have a vacancy you need support with - simply click on the button and get started or explore our recruitment solutions below.</p>

Whatever your recruitment challenge, we have the <strong>solution</strong> for you

<p>From global enterprises to SMEs, we work with amazing clients all over the world to find you the best IT jobs in the market today. Here&rsquo;s an example of some of the companies we&rsquo;re working with at the moment.</p>

<p>We are always on the lookout for talented individuals like yourself. Your CV has been sent to our team of consultants who will review and reach out if they identify a role that matches your skills and experience.</p>

<p>We encourage you to browse our current job openings and apply directly to any position that interests you.</p>

<p><a href="https://preview.shorthand.com/jtpQd67EjCUxw0Zo" target="_blank" rel="noopener">Our website</a></p><p><a href="https://virtualcampustour.leeds.ac.uk/" target="_blank" rel="noopener">Campus tour</a></p><p><a href="https://www.linkedin.com/school/university-of-leeds/" target="_blank" rel="noopener">Our Linkedin</a></p>

Discover more about <strong>University of Leeds</strong>

"At the University of Leeds you will be joining an incredible community of people determined to make a difference, whether that be through providing inspiring student education, supporting University operations or contributing towards innovative research. It is a very exciting time to join us, our ambition is to become a global leader in the use of digital technologies, data and digital approaches to support student education, global lifelong learning, research and innovation.IT Services plays a critical part in that ambition and we’re delivering two significant and far-reaching programmes that will modernise our technology and improve our cyber security capability. In our annual review you can see just some of the significant progress we’ve already made – now we’re ready to grow our team further and we’re looking for talented individuals to join our fun, friendly and inclusive team."

<p>Hear from Megan Parsons- Digital Education Manager of Engagement &amp; Communications. In this video, Megan, describes how the University of Leeds offers flexible working patterns and work-life support, alongside the opportunity to collaborate with inspiring people. If you are looking for a challenging role that makes an impact on society, make your next career move the University of Leeds.</p><p>&nbsp;</p><p><code><iframe title="YouTube video player" src="https://www.youtube.com/embed/Edh6FUJc1tk?si=5JBeJealR7gXfXGV" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></code></p>

<p><a href="https://www.salford.ac.uk/" target="_blank" rel="noopener">Our website</a></p><p><a href="https://explore.salford.ac.uk/" target="_blank" rel="noopener">Campus map</a></p><p><a href="https://www.salford.ac.uk/travel" target="_blank" rel="noopener">Travelling to the University</a></p><p><a href="https://www.salford.ac.uk/equity-diversity-and-inclusion" target="_blank" rel="noopener">Equality, Diversity &amp; Inclusion</a></p>

Discover more about <strong>University of Salford</strong>

<p class="p1">Lorem ipsum dolor sit amet. Non dolor veritatis sit aliquam repellendus et porro minima est recusandae dolores nam ratione maiores.</p><p class="p1">&nbsp;</p><p class="p1"><code><iframe title="YouTube video player" src="https://www.youtube.com/embed/7diRsKDgtGM?si=QRuqOKS77awUNx_o" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></code></p>

<p><a href="https://www.sheffield.ac.uk/it-services/about/working-it-services" target="_blank" rel="noopener">Working in IT Services</a></p><p><a href="https://www.sheffield.ac.uk/it-services/about/vision-and-strategy" target="_blank" rel="noopener">Vision and Strategy</a></p><p><a href="https://www.sheffield.ac.uk/it-services/about/values" target="_blank" rel="noopener">Values</a></p><p><a href="https://www.sheffield.ac.uk/it-services/about/structure" target="_blank" rel="noopener">Structure</a></p>

"I’m excited to welcome new team members with a wide range of skills, experiences and backgrounds who will be able to lead, support and guide the next phase of our transformational development.With such a wide-ranging programme we have lots of opportunities available. We are a collaborative and engaging team, always learning new things that can improve the products and services that we deliver. You’ll bring capability and enthusiasm to support our ambitious vision, with a desire to make a real difference at all levels of skills and experience. We’re really excited to encourage people to join us to develop a sustainable and diverse team while supporting your professional and personal development. I look forward to receiving your application."

<p>Sheffield is England's fourth-largest city, with the wealth of facilities you would expect to find in a major city, yet it's compact, welcoming and accessible.</p><p>&nbsp;</p><p><code><iframe src="https://www.youtube.com/embed/bLDqPtxcxbA?si=wUMIQqu8PpNXAiio" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></code></p>

Back to meet the team

Director

<p><strong>Hi, I'm Peter and I'm a Director in the Global Digital and Technology Search Practice. </strong></p>
<p>I'm based in the Midlands but deliver assignments all over the world. I'm a highly experienced Global CXO, Digital &amp; Technology Leadership Search Consultant who has developed a strong track record of success over the course of the last 20 years.</p>
<p>I've worked with a range of companies from large corporates through to start up enterprises, delivering a number of high profile, executive level technology and change assignments with a particular focus across the Retail, Consumer, FMCG and Supply Chain Sectors.</p>
<p>Example roles that I recruit for include:</p>
<ul>
<li>CIO</li>
<li>CTO</li>
<li>CDO</li>
<li>Global VP Engineering and Product</li>
<li>Global Transformation Director</li>
<li>IT Director</li>
</ul>
<p>Outside of work, I love spending time with my family as well as going on walks with our very energetic cocker spaniel! I volunteer coaching my sons football team on Saturday mornings, recently winning league promotion. I enjoy socialising, travelling and watching a variety of sports.</p>
<p>The best piece of advice I've received is, <em>"The harder you work, the luckier you get!"</em></p>

Peter Birch

Find more tech jobs

<p>Python Engineer - Automation | 6 Month Contract | (Outside IR35) | Hybrid, Edinburgh| Starting ASAP Day Rate: £ About the Role: Harvey Nash's Pub Sec client is restructuring its software delivery model to create long‑standing development teams aligned to core business domains, ensuring clear ownership of digital products. The Land Registration Automation team is responsible for analysing the problem space and developing solutions that enable high‑volume, low‑complexity casework to be automated. Key challenges include: * Applying OCR and large language models to deed documents to assess automation risk. * Using large language models to interpret unstructured Title Sheet content and support automation of more complex cases. * Automating wet signature verification using document analysis, object detection techniques and open language models. The team is focused on expanding the scope, accuracy and reliability of the automation capability. They work closely with operational and customer‑facing teams to ensure solutions integrate effectively with existing digital platforms and align with wider delivery roadmaps. Essential Skills &amp; Experience: Commercial experience with AI/ML technology: * OCR, Object Detection and LLM analysis implementation * Machine Learning &amp; AI Libraries including: * Transformers/Hugging Face for working with pre-trained LLMs, fine-tuning, and inference * PyTorch for deep learning model development and training * OpenCV for computer vision tasks and image preprocessing in object detection * PIL/Pillow for image manipulation and format conversion * YOLO object detection frameworks * Core Python Skills: * * Proficiency in Python 3.9+ with understanding of object-oriented programming, decorators, context managers, and async/await patterns * Data structures and algorithms for efficient data processing and model optimization * Error handling and debugging using try-catch blocks, logging, and debugging tools * * Data Processing: * Pandas and NumPy for data manipulation, cleaning, and numerical operations * SQLAlchemy or psycopg2 for database connectivity and ORM operations * Boto3 for AWS service integration and automation * * * AWS (working within Technical Lead's architecture): * Lambda function development with proper event handling and response formatting * S3 operations including multipart uploads, presigned URLs, and event notifications * CloudWatch logging and metrics for monitoring and debugging * Understanding of IAM and security for role-based access and credential management * Experience with CDK for infrastructure deployment * SQS for message queuing * EKS/ECS/Kubernetes for containerized AI deployments * * API Development: * FastAPI for building REST APIs and model serving endpoints * Requests library for HTTP client operations and external API integration * Authentication/authorization implementation (JWT, OAuth) * * Software Development: * Making excellent quality AI/ML software collaboratively with other engineers * Working effectively under technical leadership while contributing specialized AI/ML expertise * Design and implementation of AI/ML solutions using service-based and serverless architecture * Using written, verbal, and visual communication to explain AI/ML concepts to both technical and non-technical audience * * Development Practices: * Cloud monitoring, telemetry, intelligence tools for AI/ML systems, including Grafana * Experience working in Agile delivery models - Scrum and/or Kanban frameworks * Formal XP engineering techniques including TDD and pair programming * Working within defined infrastructure-as-code frameworks * Desirable Qualifications Advanced AI/ML Technologies: * Custom model architecture design and implementation * Advanced fine-tuning techniques including LoRA, QLoRA, and parameter-efficient methods * Multi-modal AI systems combining text, image, and structured data * Reinforcement Learning from Human Feedback (RLHF) for model alignment Production ML Systems: * Apache Airflow/Dagster for ML workflow orchestration and ETL pipeline management * Model versioning and experiment tracking (MLflow, Weights &amp; Biases) * Real-time model serving and edge deployment strategies * A/B testing frameworks for ML model evaluation This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply. To From Record Yes No Always use these settings</p><div class="devyce"><div id="overridesModal" class="modal-overlay remove-all-styles hidden"><div class="modal-container remove-all-styles"><div class="modal-header remove-all-styles"><div class="devyce-logo-modal remove-all-styles"><img class="devyce-icon-modal remove-all-styles" src="chrome-extension://inpjhnjfkjaibkkpcdhibhiccnndljnf/assets/imgs/logo.svg" alt="" /></div></div><div class="modal-body remove-all-styles"><form id="settingsForm"><div class="form-group remove-all-styles"><label for="toNumber">To</label> <input id="toNumber" name="toNumber" type="text" /></div><div class="form-group remove-all-styles"><label for="fromNumber">From</label><select id="fromNumber" name="fromNumber"></select></div><div class="form-group remove-all-styles"><label for="recordToggle">Record</label><div class="toggle-switch"><input id="recordToggle" class="hidden" name="recordToggle" type="checkbox" /><div id="toggleSliderOuter" class="toggle-slider-outer remove-all-styles"><span id="toggle-yes" class="toggle-slider-value"> Yes </span>  <span id="toggle-no" class="toggle-slider-value remove-all-styles"> No </span></div></div></div></form></div><div class="devyce-modal-footer remove-all-styles"><div class="footer-checkbox remove-all-styles"><input id="alwaysUse" class="remove-all-styles" name="alwaysUse" type="checkbox" /> <label class="remove-all-styles" for="alwaysUse">Always use these settings</label></div><button id="saveBtn" class="btn-primary remove-all-styles" type="submit">      </button></div></div></div></div>

Python Engineer - Automation 

<p><strong>Test Manager </strong></p><p><strong>6 months (Glasgow/Remote)</strong></p><p><strong>£490 p/d (Outside IR35)</strong></p><p><strong> </strong></p><p>We are seeking an experienced <strong>Test Manager</strong> to support the delivery and ongoing evolution of a secure digital platform within an agile environment. You will work closely with Scrum teams, a Service Owner and Lead Architect, ensuring effective test strategy, automation and quality assurance across complex technology programmes.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and support a small team of SDETs</li><li>Own and coordinate test planning, schedules and delivery</li><li>Drive test automation across CI/CD pipelines</li><li>Build and maintain testing artefacts, identifying risks and improvements</li><li>Manage third‑party testing providers</li><li>Support stable, secure and high‑quality releases</li></ul><p> </p><p><strong>Skills &amp; Experience</strong></p><p><strong> </strong></p><ul><li>Strong test management experience with the ability to assess overall test coverage, identify gaps and evaluate risk</li><li>Proven capability to review project deliverables, define test cases and direct SDETs on testing priorities</li><li>Experience assessing and selecting test tooling and frameworks, embedding best‑fit solutions across teams</li></ul><ul><li>Strong agile delivery experience and stakeholder engagement</li><li>Best‑practice test approaches and automation</li><li>CI/CD (GitHub Actions), Selenium WebDriver</li><li>Java, JavaScript, BDD (Gherkin/Cucumber)</li><li>AWS environments</li><li>Databases: MariaDB, Oracle, MySQL or AWS Aurora (2+)</li><li>MySQL scripting (2+ years in the last 5 years)</li></ul><p> </p><p>This role supports the continuous evolution of a secure, modular digital platform delivering improved services and outcomes. Preference will be given to candidate with current BPSS and who are SC eligible.</p><p> </p><div class="devyce"><div id="overridesModal" class="modal-overlay remove-all-styles hidden"><div class="modal-container remove-all-styles"><div class="modal-header remove-all-styles"><div class="devyce-logo-modal remove-all-styles"><img class="devyce-icon-modal remove-all-styles" src="chrome-extension://inpjhnjfkjaibkkpcdhibhiccnndljnf/assets/imgs/logo.svg" alt="" /></div></div><div class="modal-body remove-all-styles"><form id="settingsForm"><div class="form-group remove-all-styles"><label for="toNumber">To</label> <input id="toNumber" name="toNumber" type="text" /></div><div class="form-group remove-all-styles"><label for="fromNumber">From</label><select id="fromNumber" name="fromNumber"></select></div><div class="form-group remove-all-styles"><label for="recordToggle">Record</label><div class="toggle-switch"><input id="recordToggle" class="hidden" name="recordToggle" type="checkbox" /><div id="toggleSliderOuter" class="toggle-slider-outer remove-all-styles"><span id="toggle-yes" class="toggle-slider-value"> Yes </span>  <span id="toggle-no" class="toggle-slider-value remove-all-styles"> No </span></div></div></div></form></div><div class="devyce-modal-footer remove-all-styles"><div class="footer-checkbox remove-all-styles"><input id="alwaysUse" class="remove-all-styles" name="alwaysUse" type="checkbox" /> <label class="remove-all-styles" for="alwaysUse">Always use these settings</label></div><button id="saveBtn" class="btn-primary remove-all-styles" type="submit">      </button></div></div></div></div>

Test Manager 

<p>Job Title: Associate Director - Corporate Finance<br />Overview<br />We are seeking an experienced Associate Director - Corporate Finance to join a dynamic and growing team. This role offers the opportunity to lead transactions, manage client relationships, and contribute to the strategic development of the corporate finance function.<br />Key Responsibilities<br />Support the leadership and management of the Corporate Finance team alongside Directors and Partners<br />Lead and project manage corporate finance engagements, ensuring delivery within timelines and quality standards<br />Take ownership of project execution, identifying and resolving issues ahead of Partner review<br />Build and maintain strong client relationships, acting as a trusted advisor<br />Develop a deep understanding of clients' businesses, industries, and strategic objectives<br />Contribute to the development of new and existing service lines<br />Identify and convert new business opportunities into Corporate Finance engagements<br />Play an active role in business development, proposals, and marketing initiatives<br />Promote and support cross-selling opportunities across the firm<br />Team &amp; Leadership Responsibilities<br />Manage, mentor, and develop junior team members<br />Conduct performance management, appraisals, and training<br />Provide coaching and guidance to support team member's career development<br />Act as a role model, fostering a high-performance and collaborative culture<br />Deliver clear, constructive, and timely feedback<br />Required Experience &amp; Skills<br />ACA / ACCA qualified (or overseas equivalent), or relevant experience<br />Strong experience within a Corporate Finance / Transactions environment<br />Proven project management and leadership experience<br />Strong technical knowledge across corporate finance activities<br />Excellent communication and stakeholder management skills<br />Proficiency in MS Office (Excel, PowerPoint, Word)<br />Preferred Experience<br />Experience in Capital Markets transactions and knowledge of relevant legislation<br />Track record in business development and client relationship management</p>

Associate Director 

<p>Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS &amp; mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: * Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered. * Dealing with queries in a calm, timely and customer focussed manner * Logging, recording, and prioritising all incidents received into the Service Desk * Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism * User administration and general support * Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines * Ensuring online requests and incidents are assigned and handled in line with SLAs. * Advising and assisting team members with service provision * Work closely with the 3rd line and other support teams within Workplace Technology Must have * Fluent Italian speaker (spoken and written) to support colleagues * Proven 1st / 2nd line Service Desk experience (chat-first support + incident handling) * Strong customer service skills: calm, professional, clear and empathetic communicator * Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs * Confident supporting Windows 11 end users (everyday troubleshooting and fixes) * Working knowledge of MacOS and mobile devices (iOS/Android) for user support * Exposure to Citrix desktops/applications (access, session and performance basics) * User administration experience (account access issues, password/MFA guidance, basic provisioning) * Structured troubleshooting mindset with excellent notes, handover and escalation quality * Comfortable working a shift rota (Mon-Sun) within service hours (7am-7pm, including weekends) Should have * Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint common issues) * Basic network troubleshooting (Wi-Fi/VPN, DNS, connectivity checks) * Familiarity with Active Directory / Azure AD (users, groups, access basics) * Experience with remote support tools and assisting users securely * Confidence supporting bespoke/internal applications and learning new tools quickly * Knowledge base/runbook mindset follows process, spots gaps, helps improve documentation * Experience working closely with 3rd line/support specialists, including warm transfers and clear escalation summaries * Awareness of major incident/disaster recovery ways of working (when required) You must demonstrate a significant interest in technology and bring excellent customer service and communication skills. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply. To From Record Yes No Always use these settings</p><div class="devyce"><div id="overridesModal" class="modal-overlay remove-all-styles hidden"><div class="modal-container remove-all-styles"><div class="modal-header remove-all-styles"><div class="devyce-logo-modal remove-all-styles"><img class="devyce-icon-modal remove-all-styles" src="chrome-extension://inpjhnjfkjaibkkpcdhibhiccnndljnf/assets/imgs/logo.svg" alt="" /></div></div><div class="modal-body remove-all-styles"><form id="settingsForm"><div class="form-group remove-all-styles"><label for="toNumber">To</label> <input id="toNumber" name="toNumber" type="text" /></div><div class="form-group remove-all-styles"><label for="fromNumber">From</label><select id="fromNumber" name="fromNumber"></select></div><div class="form-group remove-all-styles"><label for="recordToggle">Record</label><div class="toggle-switch"><input id="recordToggle" class="hidden" name="recordToggle" type="checkbox" /><div id="toggleSliderOuter" class="toggle-slider-outer remove-all-styles"><span id="toggle-yes" class="toggle-slider-value"> Yes </span>  <span id="toggle-no" class="toggle-slider-value remove-all-styles"> No </span></div></div></div></form></div><div class="devyce-modal-footer remove-all-styles"><div class="footer-checkbox remove-all-styles"><input id="alwaysUse" class="remove-all-styles" name="alwaysUse" type="checkbox" /> <label class="remove-all-styles" for="alwaysUse">Always use these settings</label></div><button id="saveBtn" class="btn-primary remove-all-styles" type="submit">      </button></div></div></div></div>

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