If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today

One of the most influential global studies on technology strategy

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With over three decades of experience in the tech sector, we continually adapt to the ever-changing needs of our clients. We&rsquo;ve worked with over two-thirds of the world&rsquo;s leading companies, placing thousands of tech experts, from software engineers and data scientists to CIOs and CDOs.

Ever dreamed of having a job you love?

We pride ourselves on our incredible team, who provide a flexible, knowledgeable and personal approach to deliver you with bespoke solutions for all your talent needs. 

We&rsquo;re Harvey Nash, and we build amazing technology and digital teams.&nbsp;There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.

If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today.

How do we balance its incredible potential of AI with its catastrophic possibilities?

Download the report and whitepaper to gain in-depth insights and key takeaways from the event.

Subscribe to Tech Bytes, our monthly LinkedIn newsletter for digital leaders, delivering insights on technology, talent and transformation.

Subscribe to Tech Bytes, our monthly LinkedIn newsletter for digital leaders.

Want us to find a job for you? Send us your CV and we'll be in touch when a suitable role comes up.

Take a look at the IT jobs we’ve got to take your career to where you want it to go. Whether you're looking for permanent, contract or even interim jobs, we can help match you with a role and a company that fits you.

We are delighted to provide bespoke talent solutions across Central Government. Here&rsquo;s some examples of the Government departments and bodies we&rsquo;re currently working with:&nbsp;

Our expert consultants work across the UK and Ireland, we've got it covered wherever you are. If you're looking to hire permanent, contract, interim talent or want to explore how our talent solutions can support you, simply fill in the form below or give us a call on +44 (0) 20 7333 0033.

Tell us how we can help, fill out one of the relevant forms below and one of our team will be in touch

We’re Harvey Nash, and we build amazing technology and digital teams.There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.

Got a question about your assignment or pay, we've added some FAQs below:

<a href="https://www.rec.uk.com/" target="_blank" rel="noopener">Recruitment &amp; Employment Confederation</a>
<a href="https://www.apscouk.org/" target="_blank" rel="noopener">Association of Professional Staffing Companies</a>
<a href="https://thepeoplespension.co.uk/" target="_blank" rel="noopener">People's Pension</a>
<a href="https://www.myepaywindow.com/" target="_blank" rel="noopener">Epay Window</a>

If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today test

To download you copy of the 2023 Digital Leadership Report, simply fill in the form and hit submit.

Why Harvey Nash Financial Services?

We work with 80% of the world's leading financial businesses.

Financial Institutions we work with

Global insights into the current state of the tech job market, salaries, job satisfaction and more

If you’re a technologist looking to navigate your career in this dynamic sector or a digital or HR leader looking to benchmark your organisation, this report is for you.

We are delighted to provide bespoke talent solutions across Higher Education. Here&rsquo;s some examples of the academic institutions we&rsquo;re currently working with:&nbsp;

<div>We're Harvey Nash, and we build amazing technology and digital teams. test</div>

We're Harvey Nash, and we build amazing technology and digital teams.

From senior appointments through to recruitment and project solutions we are experts in&nbsp;technology talent.&nbsp;
There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this connectivity with the technology sector that makes us so effective.

We build amazing technology teams

<div>We're Harvey Nash, and we build amazing technology and digital teams.</div>

<div>We&rsquo;re Harvey Nash, and we build amazing technology and digital teams. There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.</div>

Why choose Harvey Nash as your independent Direct Sourcing Curation Partner?

Please complete the form to get the full neuroinclusive guide. You will get instant access to the guide, which you can download and use as you wish.

From global enterprises to SMEs, we work with amazing clients all over the world to find you the best IT jobs in the market today. Here’s an example of some of the companies we’re working with at the moment.

<a href="https://www.lancaster.ac.uk/" target="_blank" rel="noopener">Our website</a><a href="https://www.lancaster.ac.uk/edi/" target="_blank" rel="noopener">Equality, Diversity &amp; Inclusion</a><a href="https://features.lancaster-university.uk/lancaster-university-virtual-tour/" target="_blank" rel="noopener">Campus tour</a>

Discover more about Lancaster University

"At Lancaster University you will join an IT team whose technical excellence and ability to deliver is unparalleled. Our community of people are determined to deliver outstanding customer experiences, rooted in the latest technology, as we transform our University through our ambitious digital strategy. This is a very exciting time to join us, as we deliver a new five-year Digital Strategy, with the core aim being, Digital at Lancaster to be recognised as a global leader in Higher Education. IT Services play a pivotal role in this transformation. Our digital strategy will allow us to use data as a strategic asset, make use of emerging AI technology, drive new levels of security and sustainability, transform global experiences, and deliver sector-leading personalised user experiences. We’re ready to build our team with innovative and ambitious people, who can join our fun, friendly and inclusive teams. If you are looking for a role that allows you to grow and develop your excellent technical skills to change the world through education, research and sustainable action, then come and join us."

Lorem ipsum dolor sit amet. Non dolor veritatis sit aliquam repellendus et porro minima est recusandae dolores nam ratione maiores.&nbsp;<code><iframe title="YouTube video player" src="https://www.youtube.com/embed/ES5VVLtoRt8?si=6VEZu0XAOZ2VjhW8" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></code>

Discover Lancaster University Digital Strategy

We are delighted to provide bespoke talent solutions across local government. Here&rsquo;s some examples of the local authorities we&rsquo;re currently working with:&nbsp;

We’re Harvey Nash, and we build amazing technology and digital teams.

We are proud to provide bespoke talent solutions across the NHS. Here&rsquo;s some examples of the NHS boards we&rsquo;re currently working with:&nbsp;

If you're looking to secure your next role or make your next best hire, we'd love to help. Get in touch to speak with one of our consultants today

Discover more about Park Dean

"I’m excited to welcome new team members with a wide range of skills, experiences and backgrounds who will be able to lead, support and guide the next phase of our transformational development.With such a wide-ranging programme we have lots of opportunities available. We are a collaborative and engaging team, always learning new things that can improve the products and services that we deliver. You’ll bring capability and enthusiasm to support our ambitious vision, with a desire to make a real difference at all levels of skills and experience. We’re really excited to encourage people to join us to develop a sustainable and diverse team while supporting your professional and personal development.I look forward to receiving your application."

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We are delighted to provide bespoke talent solutions across the breadth of public sector. From academic institutions to local authorities we understand the unique challenges and intricacies to deliver and retain exceptional technology talent. Here&rsquo;s some examples of the organisations we&rsquo;re providing our public sector recruitment to:

Thank you for downloading our Tech Talent &amp; Salary Report, we hope you find this resource helpful. If you would like more information or to speak to one of our team about the findings please feel free to contact us at +44 (0) 20 7333 0033 or visit our contact us page <a href="https://www.harveynash.co.uk/contact-us">here.</a>

Let us help you find the talent you need. We'll match the skills, experience and competencies to help you succeed.

We appreciate you reaching out to us. Our team will review your requirements and respond shortly. In the meantime, please feel free to explore our website or contact us at +44 (0) 20 7333 0033 for immediate assistance.

<div>We&rsquo;re Harvey Nash, and we build amazing technology and digital teams.&nbsp;There are very few recruitment companies that offer the in-depth knowledge, network and enviable track record that comes from being totally dedicated to working in technology for over three decades. Our relationships with individuals and organisations span years and it is this intimacy with the technology sector that enables us to be so effective.</div>

We understand that people are the core of technology, not just 'services or solutions'. For over 30 years, we have been finding the best technology talent for our clients, using every possible method. Today, our expertise goes beyond recruitment, as we offer a wide range of solutions to help you solve any talent problem. Whether you need executive search, contracting, outsourcing, or innovative partnerships, our expert recruiters will advise and implement the best solution for your business.&nbsp;Have a vacancy you need support with - simply click on the button and get started or explore our recruitment solutions below.

Whatever your recruitment challenge, we have the solution for you

From global enterprises to SMEs, we work with amazing clients all over the world to find you the best IT jobs in the market today. Here&rsquo;s an example of some of the companies we&rsquo;re working with at the moment.

We are always on the lookout for talented individuals like yourself. Your CV has been sent to our team of consultants who will review and reach out if they identify a role that matches your skills and experience.

We encourage you to browse our current job openings and apply directly to any position that interests you.

<a href="https://preview.shorthand.com/jtpQd67EjCUxw0Zo" target="_blank" rel="noopener">Our website</a><a href="https://virtualcampustour.leeds.ac.uk/" target="_blank" rel="noopener">Campus tour</a><a href="https://www.linkedin.com/school/university-of-leeds/" target="_blank" rel="noopener">Our Linkedin</a>

Discover more about University of Leeds

"At the University of Leeds you will be joining an incredible community of people determined to make a difference, whether that be through providing inspiring student education, supporting University operations or contributing towards innovative research. It is a very exciting time to join us, our ambition is to become a global leader in the use of digital technologies, data and digital approaches to support student education, global lifelong learning, research and innovation.IT Services plays a critical part in that ambition and we’re delivering two significant and far-reaching programmes that will modernise our technology and improve our cyber security capability. In our annual review you can see just some of the significant progress we’ve already made – now we’re ready to grow our team further and we’re looking for talented individuals to join our fun, friendly and inclusive team."

Hear from Megan Parsons- Digital Education Manager of Engagement &amp; Communications. In this video, Megan, describes how the University of Leeds offers flexible working patterns and work-life support, alongside the opportunity to collaborate with inspiring people. If you are looking for a challenging role that makes an impact on society, make your next career move the University of Leeds.&nbsp;<code><iframe title="YouTube video player" src="https://www.youtube.com/embed/Edh6FUJc1tk?si=5JBeJealR7gXfXGV" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></code>

<a href="https://www.salford.ac.uk/" target="_blank" rel="noopener">Our website</a><a href="https://explore.salford.ac.uk/" target="_blank" rel="noopener">Campus map</a><a href="https://www.salford.ac.uk/travel" target="_blank" rel="noopener">Travelling to the University</a><a href="https://www.salford.ac.uk/equity-diversity-and-inclusion" target="_blank" rel="noopener">Equality, Diversity &amp; Inclusion</a>

Discover more about University of Salford

Lorem ipsum dolor sit amet. Non dolor veritatis sit aliquam repellendus et porro minima est recusandae dolores nam ratione maiores.&nbsp;<code><iframe title="YouTube video player" src="https://www.youtube.com/embed/7diRsKDgtGM?si=QRuqOKS77awUNx_o" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></iframe></code>

<a href="https://www.sheffield.ac.uk/it-services/about/working-it-services" target="_blank" rel="noopener">Working in IT Services</a><a href="https://www.sheffield.ac.uk/it-services/about/vision-and-strategy" target="_blank" rel="noopener">Vision and Strategy</a><a href="https://www.sheffield.ac.uk/it-services/about/values" target="_blank" rel="noopener">Values</a><a href="https://www.sheffield.ac.uk/it-services/about/structure" target="_blank" rel="noopener">Structure</a>

"I’m excited to welcome new team members with a wide range of skills, experiences and backgrounds who will be able to lead, support and guide the next phase of our transformational development.With such a wide-ranging programme we have lots of opportunities available. We are a collaborative and engaging team, always learning new things that can improve the products and services that we deliver. You’ll bring capability and enthusiasm to support our ambitious vision, with a desire to make a real difference at all levels of skills and experience. We’re really excited to encourage people to join us to develop a sustainable and diverse team while supporting your professional and personal development. I look forward to receiving your application."

Sheffield is England's fourth-largest city, with the wealth of facilities you would expect to find in a major city, yet it's compact, welcoming and accessible.&nbsp;<code><iframe src="https://www.youtube.com/embed/bLDqPtxcxbA?si=wUMIQqu8PpNXAiio" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></code>

Back to meet the team

Senior Delivery Consultant

Hi, I'm Pragati and I'm a Senior Delivery Consultant within the non-tech and tech requirements for our Meta account. 
My role entails exceptional end-to-end recruitment for our account to ensure our hiring managers on this account receive the best talent for their requirements. I cover a range of disciplines including marketing, researching, designing business, operations and more. Example roles I recruit for include:&nbsp;
<ul>
<li>Channel Marketing Manager</li>
<li>Digital Marketing Manager</li>
<li>Digital ABM Strategist</li>
<li>UX Researcher</li>
<li>Content Designer</li>
<li>Art Director</li>
<li>Project Manager</li>
<li>Ops Coordinator</li>
</ul>
I graduated from university and spent 5 years working for a UK recruitment company as a Senior Technical Recruiter before joining Harvey Nash. I love watching thriller tv series and travelling with my family.
&nbsp;
The best piece of advice I've ever been given is, "Find something you love doing."

Pragati Jain

Find more tech jobs

<h2 class="PDq2pG_selectionAnchorContainer" data-section-id="6vpd93" data-start="0" data-end="75">Job Title: Senior Business Analyst - Middle Office (Commodities Trading)</h2>Location: London (Hybrid - 3 days in office) Employment Type: Permanent<h3 data-section-id="cibsat" data-start="160" data-end="172">Key Responsibilities</h3><h4 data-start="911" data-end="944">Business Analysis &amp; Delivery</h4><ul data-start="945" data-end="1828"><li data-section-id="16adsoe" data-start="945" data-end="1101">Build strong relationships with business stakeholders including Trading, Trade Support, Operations, Risk, Compliance, Product Owners and Technology teams.</li><li data-section-id="euw79p" data-start="1102" data-end="1206">Gather, analyse and document business requirements through workshops, interviews and process analysis.</li><li data-section-id="1tu2b5o" data-start="1207" data-end="1309">Produce high-quality user stories, functional specifications, process flows and acceptance criteria.</li><li data-section-id="qrnko8" data-start="1310" data-end="1399">Lead functional design discussions across multiple applications and integration points.</li><li data-section-id="z7pfk6" data-start="1400" data-end="1481">Support backlog management and prioritisation aligned with business objectives.</li><li data-section-id="fqlk7i" data-start="1482" data-end="1570">Work closely with development teams throughout the SDLC to ensure successful delivery.</li><li data-section-id="5cbp8h" data-start="1571" data-end="1682">Participate in Agile ceremonies including sprint planning, refinement sessions, stand-ups and retrospectives.</li><li data-section-id="1iobt2y" data-start="1683" data-end="1757">Coordinate SIT/UAT testing, defect management and production validation.</li><li data-section-id="lss6xv" data-start="1758" data-end="1828">Deliver training and knowledge transfer sessions for business users.</li></ul><h3 data-section-id="1glioma" data-start="1830" data-end="1878">Commodities &amp; Middle Office Responsibilities</h3><ul data-start="1879" data-end="2925"><li data-section-id="s01eb7" data-start="1879" data-end="1963">Support the Gas &amp; Power trading lifecycle across physical and derivative products.</li><li data-section-id="10vhu8y" data-start="1964" data-end="2098">Work across Power, Gas, LNG and Environmental products covering trade capture, scheduling, confirmations, settlements and invoicing.</li><li data-section-id="18sxy67" data-start="2099" data-end="2193">Support exchange-traded and OTC products including futures, swaps, options and spot trading.</li><li data-section-id="1uzbw0x" data-start="2194" data-end="2276">Analyse nominations, scheduling and operational workflows within Energy markets.</li><li data-section-id="1eowqxl" data-start="2277" data-end="2345">Support trade flows between exchanges, brokers and ETRM platforms.</li><li data-section-id="155lepo" data-start="2346" data-end="2445">Understand Power market concepts including balancing, settlements, congestion and hourly trading.</li><li data-section-id="174fnfa" data-start="2446" data-end="2514">Support regulatory reporting initiatives including REMIT and EMIR.</li><li data-section-id="2r6kdz" data-start="2515" data-end="2610">Assist with reconciliations across exchanges, brokers, counterparties and downstream systems.</li><li data-section-id="x6yfht" data-start="2611" data-end="2728">Analyse system integrations between trading platforms, ETRM systems, market data providers and reporting platforms.</li><li data-section-id="lpax4c" data-start="2729" data-end="2795">Support exchange onboarding and market connectivity initiatives.</li><li data-section-id="1trrbrv" data-start="2796" data-end="2925">Understand the complete trade lifecycle including amendments, allocations, confirmations, settlements and exception management.</li></ul><h3 data-section-id="12ja8x0" data-start="2927" data-end="2957">Strategic Responsibilities</h3><ul data-start="2958" data-end="3275"><li data-section-id="1j0taaf" data-start="2958" data-end="3029">Contribute to technology roadmaps and strategic delivery initiatives.</li><li data-section-id="1gllw6n" data-start="3030" data-end="3085">Support solution design and architecture discussions.</li><li data-section-id="18ludnv" data-start="3086" data-end="3145">Analyse data lineage, interfaces and system dependencies.</li><li data-section-id="ydy0e9" data-start="3146" data-end="3204">Promote Business Analysis best practices and governance.</li><li data-section-id="126as2f" data-start="3205" data-end="3275">Support vendor evaluations and onboarding activities where required.</li></ul><h3 data-section-id="wx535h" data-start="3277" data-end="3309">Required Skills &amp; Experience</h3><h4 data-start="3311" data-end="3332">Domain Knowledge</h4><ul data-start="3333" data-end="3742"><li data-section-id="1frt2qt" data-start="3333" data-end="3458">Strong experience within commodities trading environments, ideally Energy (Oil, Gas, Power, LNG or Environmental Products).</li><li data-section-id="s52o9u" data-start="3459" data-end="3530">Excellent understanding of physical and derivatives trade lifecycles.</li><li data-section-id="1ffkbnm" data-start="3531" data-end="3579">Knowledge of exchange-traded and OTC products.</li><li data-section-id="6dqp0v" data-start="3580" data-end="3672">Experience with trade operations, reconciliations, confirmations and regulatory reporting.</li><li data-section-id="1ar79pa" data-start="3673" data-end="3742">Exposure to surveillance or compliance initiatives is advantageous.</li></ul><h4 data-start="3744" data-end="3766">Business Analysis</h4><ul data-start="3767" data-end="4185"><li data-section-id="wxcziv" data-start="3767" data-end="3860">Proven experience delivering complex cross-functional projects within trading environments.</li><li data-section-id="rcv25n" data-start="3861" data-end="3937">Strong requirements gathering, process modelling and documentation skills.</li><li data-section-id="1oqwv5n" data-start="3938" data-end="4010">Excellent stakeholder management across business and technology teams.</li><li data-section-id="1reo5be" data-start="4011" data-end="4058">Strong communication and presentation skills.</li><li data-section-id="ynqd9x" data-start="4059" data-end="4121">Experience working within Agile/Scrum delivery environments.</li><li data-section-id="7a97c9" data-start="4122" data-end="4185">Excellent planning, prioritisation and organisational skills.</li></ul><h4 data-start="4187" data-end="4208">Technical Skills</h4><ul data-start="4209" data-end="4532"><li data-section-id="19xg73e" data-start="4209" data-end="4285">Understanding of system integrations, APIs and event-driven architectures.</li><li data-section-id="c3759s" data-start="4286" data-end="4324">Strong SQL and data analysis skills.</li><li data-section-id="xj7ihg" data-start="4325" data-end="4377">Experience using Jira, Confluence and Agile tools.</li><li data-section-id="wxij3x" data-start="4378" data-end="4455">Knowledge of data flows, reconciliation processes and operational controls.</li><li data-section-id="1nsb92y" data-start="4456" data-end="4532">Exposure to cloud technologies, analytics or data platforms is beneficial.</li></ul><h3 data-section-id="136yvuu" data-start="4534" data-end="4558">Essential Experience</h3><ul data-start="4559" data-end="4837"><li data-section-id="1ngq9vv" data-start="4559" data-end="4648">7+ years' Business Analysis experience within commodities trading or financial markets.</li><li data-section-id="1f4bzd2" data-start="4649" data-end="4714">Experience delivering global, multi-region technology projects.</li><li data-section-id="j00lu7" data-start="4715" data-end="4783">Experience working with both bespoke and vendor trading platforms.</li><li data-section-id="1xjda5l" data-start="4784" data-end="4837">Degree qualified or equivalent industry experience.</li></ul><h3 data-section-id="v08hgu" data-start="4839" data-end="4867"> </h3>

Middle Office Business Analyst

Fantastic opportuntity to join a thriving financial services organisation. <table><tbody><tr><td width="295">Spring boot microservice development, building secure, scalable cloud-native solutions and strong CI/CD and automation practices</td></tr><tr><td width="295">8 or more years experience required.Nice to haves: SDLC development using Agentic tools.Bachelor's degree in Computer Science or equivalent practical experience is required.</td></tr></tbody></table>Senior Software Engineer We are seeking a Senior Software Engineer to join our Disputes technology team, responsible for building and enhancing scalable, resilient services that support the end-to-end dispute lifecycle. This role focuses on delivering critical financial workflows that ensure high availability, regulatory compliance, and strong customer experience. You will design, develop, test, and maintain high-quality backend services and APIs. You will own features end-to-end, from design and implementation through deployment and production support. You will contribute to system architecture and design, ensuring scalability, resiliency, and performance, while building and enhancing systems that support the dispute lifecycle, including initiation, workflow progression, resolution, and arbitration. The role involves implementing workflow- and state-driven processing models, integrating with data provisioning, queue management, and financial processing systems, and applying modern engineering practices such as CI/CD, automated testing, and DevOps to improve delivery quality and efficiency. You will troubleshoot production issues, perform root cause analysis, and collaborate closely with Product, Architecture, and Platform teams. You will participate in code reviews, design discussions, and continuous improvement initiatives. Candidates should have strong experience in software development using Java (Spring Boot) or similar backend technologies, with proven experience building microservices and distributed systems. A solid understanding of the software development lifecycle, including Agile and DevOps practices, is required. Experience designing RESTful APIs, working with event-driven systems, and using relational or NoSQL databases is expected. Strong problem-solving skills and the ability to troubleshoot complex production systems are essential. Drives the adoption of AI-assisted development practices across the full software lifecycle, leveraging tools such as GitHub Copilot and Claude to accelerate coding, testing, and delivery while improving quality and efficiency. Experience in payments or financial services is preferred, particularly in dispute processing, chargebacks, or transaction lifecycle management. Familiarity with workflow or state-machine-based systems and experience with cloud platforms such as AWS or Azure are advantageous. Knowledge of observability, monitoring, and operational best practices will also be valuable. You are a self-starter with a strong sense of ownership and accountability, comfortable working in complex, distributed systems and fast-paced, regulated environments. You communicate effectively, collaborate well across teams, and are passionate about building scalable, reliable, high-quality software solutions. A Bachelor's degree in Computer Science or equivalent practical experience is required. All activities involving access to corporate information must be performed in compliance with company security policies and standards. Send your cv for more information

Senior Software Engineer

Fantastic opportunity to join 1 of the biggest banks in the UK as a Conversational Designer.Essential: 5+ years working specifically as a Conversational Designer - shaping customer facing conversational models.The focus of the role is shaping and evolving our conversational AI capabilities, with a strong emphasis on designing systems around real customer behaviour. We're particularly interested in people who have hands-on experience with generative AI and who have built or shaped conversational experiences across both chat and voice channels. Because these are probabilistic systems, we're looking for someone who understands how conversational models behave in the real world and can help guide their development, performance, and customer experience outcomes. What's especially exciting is that this is a completely new role for the bank. We're entering relatively uncharted territory, so there's a significant opportunity to influence the direction of the function, define best practices, and make a lasting impact. The work itself sits at the forefront of innovation within the industry and is considered one of the bank's highest-priority strategic initiatives. We're ideally looking for someone who has spent a number of years working in conversational AI, chat, or related customer interaction technologies and is excited by the opportunity to help shape something from the ground up."What We're Looking For:<ul><li>Extensive experience in designing and refining customer experiences (chatbots, virtual assistants) for conversational agents in high demand services.</li><li>Provide expert leadership in delivering optimal customer experiences, with a strong understanding of how the AI model retrieves and generates responses.</li><li>Establish rigorous testing and feedback loops, using AI QA tools to scale analysis and optimise conversation flows.</li><li>Deep understanding of User Centred Design and the practical application of design principles into conversational systems.</li><li>Evaluate conversational experiences both internally and externally, providing recommendations that could enhance experience and improve efficiency.</li><li>Working knowledge of conversational AI Platforms such as Amazon Lex, Google CX Agent Studio/Dialogflow, IBM Watson.</li><li>Knowledge of Generative AI, LLMs and Agentic AI systems.</li><li>Strong understanding of user experience (UX), linguistics, conversational design principles.</li><li>Understanding of IVR systems and Voice User Interfaces.</li><li>Experience in Agile delivery environments.</li><li>Excellent communication and presentational skills.</li></ul>A big plus if you also have:<ul><li>Experience of designing conversations for voice agents (desirable, not essential).</li><li>Degree in Linguistics, Human-Computer Interaction or related field is desirable.</li><li>Experience in financial services or other highly regulated sectors.</li></ul>Send your CV for more info

Conversational AI Designer

We're looking for a highly credible Head of TechOps Delivery to take ownership of a complex and business-critical technology portfolio. This is not a traditional PMO leadership role. It's an opportunity for a delivery professional with gravitas, technical credibility and the confidence to challenge senior stakeholders to ensure the right outcomes are achieved.You'll sit alongside leaders across Platform Operations, Infrastructure, Network, SRE, DBA, Retail Operations and Service Management, driving delivery excellence across major technology programmes and ensuring risks, dependencies and delivery challenges are identified and addressed before they impact the business.This is a rare opportunity to step into a role where you will:<ul><li>Own delivery across a substantial TechOps portfolio.</li><li>Influence priorities across multiple technology functions.</li><li>Lead some of the organisation's most complex and high-risk infrastructure programmes.</li><li>Build delivery discipline and governance that drives real business outcomes.</li><li>Partner directly with senior technology leaders and executive stakeholders.</li><li>Shape the future of technology operations within a large-scale, always-on environment.</li></ul>As Head of TechOps Delivery, you will:<ul><li>Own and drive the master delivery plan across a diverse technology portfolio.</li><li>Challenge assumptions, validate delivery commitments and ensure realistic planning.</li><li>Manage critical dependencies across infrastructure, platform, network, database and operational teams.</li><li>Lead governance, risk management and change control across major programmes.</li><li>Take ownership of the highest-risk initiatives, personally driving programmes through to successful delivery.</li><li>Improve transparency through evidence-based delivery reporting and forecasting.</li><li>Escalate and resolve delivery, resource and compliance risks before they become business issues.</li><li>Create a culture of accountability where commitments are owned and delivered.</li></ul>You'll likely bring:<ul><li>Significant experience leading large-scale technology, infrastructure or TechOps programmes.</li><li>A strong understanding of infrastructure, platform, database and network environments.</li><li>Exceptional stakeholder management skills with the confidence to challenge senior colleagues constructively.</li><li>Experience managing multiple concurrent programmes with competing priorities and shared resources.</li><li>A track record of delivering complex change in mission-critical environments.</li><li>Strong programme planning, dependency management and risk management expertise.</li><li>The ability to combine strategic thinking with a hands-on approach when required.</li></ul>Key skills required include:<ul><li>Platform Engineering</li><li>Infrastructure &amp; Operations</li><li>Site Reliability Engineering (SRE)</li><li>Data Centre Migrations</li><li>Disaster Recovery &amp; Resilience Programmes</li><li>Large-scale Technology Transformations</li><li>Financial Services, Gaming, Betting or other highly regulated environments</li></ul>We're looking for a delivery leader who:<ul><li>Isn't afraid to challenge when something doesn't look right.</li><li>Can influence without relying on hierarchy.</li><li>Brings calmness and clarity to complex situations.</li><li>Has the credibility to engage equally with engineers, architects and executives.</li><li>Focuses on outcomes rather than status reporting.</li><li>Owns problems and drives solutions.</li></ul> If you're a delivery-focused technology leader who thrives in complex environments and enjoys taking ownership of critical programmes, we'd love to hear from you.Working pattern: hybrid, 2 days /week In Manchester or Warrington

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