Operational Planning & Performance Manager
Are you passionate about turning data into actionable insights that drive strategic decisions? Do you thrive in a role where innovation meets operational excellence? If so, this is an exciting opportunity for you!
About the Role
As the Operational Planning & Performance Manager, you'll be at the heart of shaping how to deliver exceptional service.
You'll lead the development of a robust resource planning framework, ensuring they stay ahead of demand while maintaining a member-first vision. This is a role for someone who loves solving complex problems, influencing senior stakeholders, and driving meaningful change.
What You'll Do
- Lead Reporting & Forecasting: Create insightful operational reports and forecasts that inform strategic decisions and capacity planning.
- Deliver Insight & Challenge: Provide evidence-based insights and constructive challenge to senior leaders, shaping priorities and performance.
- Innovate & Problem Solve: Develop practical solutions even in data-scarce environments, improving processes and data integrity.
- Governance & Forums: Establish planning forums and governance routines to embed insights into everyday decision-making.
What We're Looking For
- Advanced skills in data analysis, forecasting, and strategic planning.
- Ability to influence senior stakeholders and challenge constructively.
- Strong understanding of operating models, capacity planning, and performance management.
- Proven experience in reporting, forecasting, and performance insight within a complex service environment.
This is an opportunity for a dynamic leader who can turn data into actionable insights, build robust forecasting models, and drive a cultural shift towards proactive decision-making.
Why Join?
Enjoy excellent benefits and a competitive salary while working in a hybrid environment that offers flexibility and balance. Be part of a forward-thinking team where your insights will directly shape strategy and deliver measurable impact.
Ready to make an impact? Apply today and help shape the future of operational planning and performance.
