Lancaster University is initiating an ambitious programme to implement a new Customer Relationship Management (CRM) platform. This multi-year strategic initiative is reshaping the design, delivery, and management of undergraduate and postgraduate education to ensure a distinctive, inclusive, and future-ready offering. You will support the development and delivery of a complex, high-impact digital and systems change in a fast-paced and evolving environment. 

Information System Services (ISS) is looking for a strategic, detail-oriented, confident, and driven Senior Business Analyst to take on a crucial role in this significant programme. This prominent position entails collaborating across academic and professional services to analyse complex processes, gather requirements, and contribute to the development of the future CRM platform. This is a fixed-term role lasting until 31st July 2027.

You must be adaptable, deadline-focused, and comfortable challenging current practices to drive meaningful change within a dynamic and fast-paced environment. You must have experience of working in a software development or Customer Relationship Management (CRM) Team utilising Salesforce.

This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected.

If you are interested, please apply by submitting your CV along with a coversheet, limited to a maximum of three A4 pages. Please refer to the included job description and person specification for further details of essential and desirable qualifications for the role.

For current University staff, a secondment opportunity may be considered for this role; please ensure you have the agreement of your current line manager prior to applying.