User Researcher with Service Design Skills
12 month contract (Edinburgh)
£450/480 Outside IR35
Experienced User Researcher required to support user-centred digital and service transformation. You'll lead research activities, shape end-to-end services, and ensure an evidence-driven approach to design and delivery.
Key Responsibilities
- Engage users to understand needs, pain points and behaviours
- Conduct research (interviews, focus groups, usability testing) and present clear insights and recommendations
- Champion the Voice of the User and support persona development and recruitment
- Work within multidisciplinary teams (UX, UI, delivery, technical)
- Embed insights into user journeys and design decisions
- Ensure compliance with legal, ethical and accessibility standards
Service Design
- Map and improve end-to-end user journeys (as-is / to-be)
- Contribute to service blueprints aligning user interactions with back-end processes
- Facilitate workshops and co-design sessions
- Ensure research informs service design and continuous improvement
- Support service performance measures (e.g. user satisfaction, accessibility)
- Promote a whole-service, inclusive and user-centred approach
Skills & Experience
- Strong user research experience using qualitative & quantitative methods
- Proven UCD and service design capability (journey mapping, workshops, blueprints)
- Excellent stakeholder engagement and communication skills
- Experience working in Agile, multidisciplinary environments
- Understanding of accessibility, governance and delivery constraints
- Public sector or complex environment experience
Please send your CV for consideration
