2nd Line IT Support Engineer - Leeds Location: Leeds x5 days per week onsite Rate: Up to £290 per day - Inside IR35 The Opportunity We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands-on support professional with strong experience across Microsoft technologies, Office 365, and end-user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment. Working within a fast-paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies. Key Responsibilities Provide 2nd line technical support across hardware, software, and Microsoft environments Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online Build, configure, deploy, and support laptops and desktop devices Diagnose and resolve hardware, software, and connectivity issues Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments Escalate complex incidents to relevant internal teams where required Maintain accurate ticket updates and technical documentation Deliver excellent customer service and end-user support across the business Support device rollouts, hardware replacements, and user onboarding activities Essential Skills & Experience Proven experience within a 2nd Line IT Support role Strong Office 365 support experience Hands-on experience supporting laptops, desktops, and peripheral devices Good knowledge of Windows 10/11 environments Experience with Active Directory user administration Strong troubleshooting and problem-solving skills Excellent communication and stakeholder engagement skills Ability to work effectively within a fully onsite support environment Desirable Experience with Microsoft Intune or Endpoint Manager Basic networking knowledge Exposure to Azure or cloud-based technologies Relevant Microsoft or IT support certifications Interested? Please submit your updated CV to Dean Sadler-Parkes at Harvey Nash for immediate consideration. To From Record Yes No Always use these settings

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