Harvey Nash are now inviting candidates to apply for the role of Customer Contact Inbound Telephony Advisor, an initial 12 month contract role.
- Hybrid to Perth (2 days a week onsite)
- £19 per hour - Umbrella set up
- Urgent start required - clear availability is required for the first 6 weeks of the assignment
- Training will be provided
We're looking for a call centre representative who are committed to resolving customers issues accurately and efficiently during the first interaction.
Your Role:
- Respond to inbound customer inquiries via phone showing professionalism and empathy
- Diagnose issues and provide effective solutions on the first contact whenever possible
- Use internal systems and knowledge bases to assist customers confidentially
- Document interactions clearly and accurately
What we are looking for
- Experience in a call centre or customer service role
- Strong communication and active listening skills
- Strong problem-solving mindset with a focus on first call resolution
- Ability to work independently and as part of a team
- Tech - savvy and comfortable navigating multiple systems
Please apply by submitting your up to date CV.
