This 150-Year-Old Charity Is Embracing Shadow IT

How do you manage technology governance for 20,000 volunteers without killing innovation?

Joanne Todd, CIO at St John Ambulance, explains why she embraces a "sandbox" approach to shadow IT instead of shutting it down. We discuss the 150-year-old charity's evolution, the friction in frontline healthcare, and the terrifying reality of AI bias for vulnerable populations. Discover why technology must do the heavy lifting while never replacing human empathy.