What Will You Do With the Hours AI Hands Back?
When Tom White joined Salesforce, his pre-sales engineers (the people meant to be ahead of every tech shift) told him they were totally overwhelmed. His response was to clear their diaries every other Friday for learning, because you can't master agentic AI from the sidelines.
As VP Solution Engineering, he argues that software is becoming infrastructure you never log into, and that the shift will trigger a decade of process redesign.
We unpack whether AI is genuinely handing hours back or quietly refilling them with busywork. We also get into why customers want their vendors to stop sitting on the fence, and the gap between how leaders think work gets done and how it really does.
