IT Technician / Field Service Engineer

Location: Manchester
Salary: Up to £35,000 per annum
Travel: Approximately 50% travel across Greater Manchester each week
Driving Licence: Full UK driving licence essential
Vehicle: Access to your own vehicle required

The Opportunity

We are looking for an experienced IT Technician / Field Service Engineer to join our Manchester-based team and provide trusted, expert IT guidance and hands-on technical support to our customers.

This is a customer-facing role suited to someone who combines strong technical ability with excellent communication skills and takes pride in building lasting customer relationships.

The role will involve a combination of remote, office and on-site support, with approximately 50% of your working week spent travelling to customer sites across Greater Manchester. You will need to be comfortable working independently across different customer environments and managing a varied workload.

You will also support technical projects including cloud migrations, network infrastructure upgrades and hardware installations.

Key Responsibilities

  • Provide high-quality remote, on-site and telephone technical support across a range of customer environments.
  • Travel to customer sites across Greater Manchester, approximately 50% of each working week.
  • Deliver responsive, effective and personable technical support to customers.
  • Independently troubleshoot and resolve technical issues, engaging with colleagues where necessary.
  • Implement and manage cloud and on-premise technical solutions autonomously.
  • Provide clear technical information, advice and recommendations tailored to each customer's needs.
  • Support project delivery, including cloud migrations, network infrastructure upgrades and hardware installations.
  • Proactively monitor customer networks, respond to alerts and resolve issues before they impact operations.
  • Build and maintain strong, trusting relationships with customers.
  • Maintain up-to-date knowledge of IT industry best practices and emerging technologies.
  • Collaborate effectively within a small team to support customers and contribute to the professional development of colleagues.
  • Provide feedback on operational processes that could improve efficiency and service delivery.
  • Represent the organisation professionally when working on customer sites.

Essential Skills & Experience

  • Demonstrable experience in a 2nd Line, Field Engineer or IT Support role.
  • Strong knowledge of Microsoft 365 administration and modern management.
  • Good understanding of Windows Desktop and Server environments.
  • Familiarity with networking concepts including DHCP, DNS, routing, VLANs and VPNs.
  • Experience with backup systems, antivirus platforms, RMM tools and monitoring solutions.
  • Experience with Microsoft Intune device management.
  • Excellent written and verbal communication skills.
  • Strong documentation and organisational skills.
  • Ability to work independently and manage your workload effectively.
  • Full UK driving licence and access to your own vehicle - essential.
  • Comfortable travelling regularly between customer sites across Greater Manchester.

The Ideal Candidate

You will be a technically capable, customer-focused IT professional who enjoys solving problems and working directly with customers.

You'll be confident working independently, able to communicate technical information clearly to both technical and non-technical audiences, and committed to delivering solutions that improve the customer's IT environment.

You should enjoy a varied, hands-on role and be comfortable spending around 50% of your working week visiting customers across Greater Manchester.

Above all, you'll take pride in providing a high-quality, personable service and developing strong, long-term customer relationships.

Package

  • Salary: Up to £35,000 per annum
  • Location: Manchester
  • Travel: Approximately 50% across Greater Manchester weekly
  • Role: IT Technician / Field Service Engineer
  • Driving: Full UK driving licence essential
  • Vehicle: Own vehicle required
  • Working Environment: Combination of remote, office and customer-site support
Apply